Lisa Gilin
Clinton Township,Michigan
Summary
Dedicated customer contact representative with strong skills in complaint resolution, effective communication, and team collaboration. Committed to enhancing customer satisfaction and fostering long-term relationships.
Overview
10
10
years of professional experience
Work History
Customer Contact Representative
Baldwin Risk Partners
Fraser, Michigan
06.2021 - Current
- Managed customer inquiries via phone and email, ensuring prompt resolution and enhancing customer experience.
- Resolved complaints through effective solutions that enhanced customer satisfaction.
- Collaborated with team members to identify service quality improvements, contributing to a more efficient operational process.
- Educated customers on available products and services to promote informed decision-making.
- Assisted in training new representatives on best practices and procedures.
- Conducted follow-ups with customers, confirming satisfaction levels and fostering long-term customer relationships.
Customer Account Executive
Instant Cash Advance
Clinton Township, Michigan
09.2016 - 03.2020
- Provided exceptional customer service through phone and online communications.
- Educated customers on financial products and services offered by the company.
- Assisted clients with inquiries regarding loan terms and repayment options.
- Managed customer accounts and processed applications for cash advances.
Education
High School Diploma -
East Detroit High School
Eastpointe, MI06-1987
Skills
- Customer service
- Complaint management
- Customer education
- Product knowledge
- Account management
- Payment collection
- Call center experience
- Inbound and outbound calling
- Product sales
- Team collaboration
- New representative training
- Effective communication
- Follow-up communication
- Problem solving
- Attention to detail
- Time management
- Client relations
Timeline
Customer Contact Representative
Baldwin Risk Partners
06.2021 - Current
Customer Account Executive
Instant Cash Advance
09.2016 - 03.2020
High School Diploma -
East Detroit High School