Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Gilliam

Beaufort,SC

Summary

Adept at legal research and client communication, I excelled in streamlining real estate transactions at Metro Title Trust, enhancing client satisfaction and productivity. My collaborative skills and proficiency in document review and closing coordination led to significant process improvements, showcasing my ability to adapt and thrive in fast-paced environments.

Professional legal support specialist with extensive experience in real estate transactions and closing processes. Adept at handling detailed legal documentation and facilitating smooth communication between all parties involved. Known for fostering team collaboration and driving successful outcomes, well-versed in title searches, and adept at resolving title issues.

Overview

42
42
years of professional experience

Work History

Closing Paralegal

Metro Title Trust
05.2018 - Current
  • Prepared closing statements and other documents necessary for closing real estate transactions.
  • Communicated and coordinated with lenders, realtors, attorneys and borrowers to complete successful closings.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Secured documents, demands and taxes needed to complete closings.
  • Enhanced client satisfaction with timely and accurate preparation of closing documents for real estate transactions.
  • Provided valuable support for attorney teams during settlement negotiations by delivering timely and accurate document analysis.
  • Resolved complex title issues through extensive research, negotiation, and collaboration with involved parties.
  • Maintained an organized workspace to expedite document retrieval for colleagues and clients alike.
  • Assisted attorneys in securing successful property closings through diligent research, document review, and coordination with relevant parties.
  • Wrote, edited and efficiently transmitted correspondence.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Front Desk Assistant

Travel Center Of America
01.2018 - 04.2018
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Handled payment and bill processing, change giving and payment collecting for guests.

Closer/Notary

Southeast Title and Escrow
06.2016 - 01.2018
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
  • Streamlined closing processes by implementing efficient organizational systems, improving overall productivity.
  • Delivered positive customer experiences and successful deal closures through open, constructive communications.
  • Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
  • Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.

Closer/Notary

Aspen Title and Escrow
04.2001 - 05.2016
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
  • Streamlined closing processes by implementing efficient organizational systems, improving overall productivity.
  • Identified areas for process improvement within the closing department leading to enhanced efficiency, reduced errors and cost savings.
  • Delivered positive customer experiences and successful deal closures through open, constructive communications.
  • Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
  • Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
  • Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Served as a reliable point of contact for both internal teams and external partners throughout deal closures ensuring efficient information flow.
  • Mentored junior colleagues in closing techniques, contributing to overall team success and growth.
  • Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
  • Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
  • Closed deals by building strong rapport with clients and addressing their needs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.

Title Abstractor

East Tennessee Title
04.1998 - 08.1999
  • Analyzed chain of title documents, identifying gaps in ownership history that could impact future sales or developments.
  • Streamlined title search processes by implementing a digital database for easier access and improved efficiency.
  • Expedited the closing process by delivering accurate and timely title abstracts to relevant parties.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.

Title Assistant

Philip F Greco Title Company
03.1983 - 04.1998
  • Ensured smooth transactions for clients by preparing and submitting accurate title documents in a timely manner.
  • Streamlined workflow processes by creating detailed checklists for each stage of the title examination process, increasing team productivity.
  • Promoted teamwork and collaboration by actively participating in regular staff meetings, sharing insights, and supporting colleagues with their workloads.
  • Maintained strong client relationships through effective communication, providing updates on the status of their title requests.
  • Preparing Title Binders/Commitments for lenders.
  • Clearing of title issues with attorneys, lien holders and other creditors of either buyer or seller.
  • Mapping of Subdivisions, preparing legal descriptions from Surveys.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.
  • Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
  • Streamlined title processing by efficiently managing documentation and maintaining accurate records.
  • Kept current with industry trends and regulations through continuing education opportunities such as webinars or workshops, enabling informed decision-making.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

No Degree - Criminal Justice

Pellissippi Community College
Knoxville

No Degree - Marketing Management

Macomb Community College
Warren, MI

High School Diploma -

Regina High School
Warren, MI
05-1982

Skills

  • Real Estate Transactions
  • File Organization
  • Client Communication
  • Legal Research
  • Document Review
  • Loan Documentation
  • Notary Public
  • Title Examination
  • Closing coordination

Timeline

Closing Paralegal

Metro Title Trust
05.2018 - Current

Front Desk Assistant

Travel Center Of America
01.2018 - 04.2018

Closer/Notary

Southeast Title and Escrow
06.2016 - 01.2018

Closer/Notary

Aspen Title and Escrow
04.2001 - 05.2016

Title Abstractor

East Tennessee Title
04.1998 - 08.1999

Title Assistant

Philip F Greco Title Company
03.1983 - 04.1998

No Degree - Criminal Justice

Pellissippi Community College

No Degree - Marketing Management

Macomb Community College

High School Diploma -

Regina High School

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