Lisa Gillis

• Scheduled outpatient appointments using electronic health record system efficiently.
• Drafted educational brochures and newsletters for patients and staff, enhancing communication.
• Counseled patients on financial liabilities and payment requirements, ensuring transparency.
• Collaborated with clinical and administrative teams to address patient needs effectively.
• Organized accurate referrals to facilitate access to healthcare services and resources.
• Maintained current knowledge of community resources beneficial to patients.
• Obtained informed consent and payment documentation from patients, filing accurately.
• Verified insurance information during admissions, ensuring coverage for services.

Triaged and answered phone calls for Radiology scheduling department efficiently.

Coordinated patient appointments with physicians, hospitals, and healthcare facilities.

Scheduled diagnostic tests including X-rays, CT scans, ultrasounds, and MRIs.

• Verified insurance coverage for radiology procedures to ensure accurate billing.
• Maintained thorough knowledge of preparation instructions for multiple procedures.
• Resolved scheduling conflicts and issues related to errors or missed appointments.
• Explained test purposes to patients to ensure understanding prior to procedures.
• Performed data entry into electronic health records as needed.

Managed master schedules for surgeons, optimizing appointments and surgeries based on patient loads and clinical availability.

Coordinated administrative operations including follow-up appointments, surgery scheduling, and referral management.

Served as primary contact for departmental inquiries, addressing communication effectively via phone and email.

Developed and executed training programs for new administrative assistants, evaluating participation and comprehension.

Facilitated monthly departmental meetings to provide updates on customer service and stress management.

Maintained comprehensive patient records, ensuring accuracy, confidentiality, and compliance with regulations.

Directed hiring and training of new medical staff while supervising clerical and maintenance personnel.

Collaborated with multidisciplinary teams to enhance patient care quality and response times.

Managed daily receipts and ensured accurate accounting for all transactions.

Assisted in operating room procedures and facilitated patient recovery processes.

Handled pharmacy operations and ensured timely invoicing for services rendered.

Conducted lab work, including drawing samples from animals for testing.

Answered multiple phone lines while organizing doctors' schedules.

• Communicated with clients regarding pets' health status and care instructions.
• Maintained cleanliness of exam rooms, surgical instruments, and medical records.
• Assisted veterinarians during examinations and surgeries by calming animals.

Executed basic cashier duties to ensure efficient transaction processing.

Received phone call orders, accurately relaying details to kitchen staff.

Prepared food orders for servers, maintaining high standards of quality.

Conducted closing duties including thorough cleaning and restocking supplies.

Accounted for daily cash receipts, ensuring accurate financial reporting.

• Monitored swimmers for safety and enforced pool regulations.
• Assisted guests and members with swim lessons to improve skills.
• Conducted daily pool maintenance, ensuring proper chemical balance.
• Performed emergency rescues and administered CPR to stabilize individuals.
• Provided first aid care to injured patrons until paramedics arrived.
• Reported unsafe conditions or suspicious activity to management immediately.
• Utilized radio communication for coordination with protective service personnel.
• Participated in monthly training to maintain proficiency in water rescue techniques.