Open To Work
Lisa Glacken
Mercersburg,PA
Summary
Research and compliance analyst with expertise in data management and statistical analysis. Proven track record in ensuring compliance with state and federal standards through meticulous attention to detail and thorough documentation review. Strong collaborator, effectively working across departments to enhance compliance processes.
Overview
26
26
years of professional experience
Work History
Research and Compliance Analyst
Wor-Wic Community College
Salisbury, MD
06.2010 - Current
- Managed preparation and submission of compliance reports to institutions like College Board and ACT, facilitating external review processes.
- Reviewed documentation for compliance with MHEC and IPEDS reporting guidelines, ensuring adherence to state and federal standards.
- Collaborated with departments to ensure compliance with institutional standards in reporting to Middle States accreditation body.
- Fulfilled data requests during external audits by regulatory agencies and accreditation bodies.
- Tracked progress towards compliance goals, contributing to organizational accountability and transparency.
- Conducted all institutional surveys of students, alumni, employees and community members. Created, implemented and published results of surveys using charts, tables, narratives and trend data.
Travel Agency Owner
Lisa's Discount Travel
Ocean City, Maryland
10.2000 - 06.2010
- Oversaw daily operations of travel agency, improving service delivery and enhancing client satisfaction.
- Developed customized travel packages aligned with client preferences and budget constraints.
- Coordinated with vendors to secure competitive rates and exclusive deals for clients.
- Trained staff in customer service and booking procedures to maintain high service standards.
- Implemented marketing strategies on social media to enhance service visibility.
- Resolved client inquiries and issues promptly and professionally.
- Organized group travel arrangements to meet diverse client demographics and preferences.
- Maintained accurate records of bookings, payments, and client interactions for regulatory compliance.
Education
Certificate - Business Analytics
Duke University
Durham, NC01-2020
Bachelor of Arts - Political Science
Salisbury University
Salisbury, MD12-1988
Skills
- Regulatory compliance reporting
- Data management
- Data analysis
- Statistical analysis
- Documentation review
- Records management expert
- Research proficiency
- Independent research
- Excel expertise
- PDF document management
- Problem solving
- Project prioritization
- Attention to detail
- Interpersonal skills
Work Preference
Job Search Status
Open to workLocation Preference
RemoteSalary Range
$40/hr - $1000/hrTimeline
Research and Compliance Analyst
Wor-Wic Community College
06.2010 - Current
Travel Agency Owner
Lisa's Discount Travel
10.2000 - 06.2010
Certificate - Business Analytics
Duke University
Bachelor of Arts - Political Science
Salisbury University