Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Goeppinger

Eau Claire,WI

Summary

Detail oriented with 19-year history processing medical records requests while delivering highest quality customer service. Team player to provide smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.

Overview

18
18
years of professional experience

Work History

HIMS ROI Specialist

Mayo Clinic Health System
Eau Claire, WI
03.2010 - Current
  • Maintained accuracy, completeness and security for medical records and health information.
  • Input data into computer programs and filing systems.
  • Reviewed medical records for completeness, accuracy and compliance according to policy and government regulations
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Communicated effectively with staff, patients and outside facilities by email and telephone.
  • Utilized EPIC to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Collaborated with team members to achieve target results
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Exceeded goals through effective task prioritization and great work ethic
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
    • Used>used critical thinking skills to mediate patient concerns

Lab Reception

Mayo Clinic Health System
Eau Claire, WI
07.2004 - 03.2010
  • Check in patients to Draw Lab and generate lab orders
  • Received, recorded and addressed incoming and outgoing communication
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Resolved customer problems and complaints.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Maintained excellent attendance record, consistently arriving to work on time
  • Learned new skills and applied to daily tasks to improve efficiency and productivity

Education

Associate of Arts - Office Assistant

Chippewa Valley Technical College
Eau Claire, WI
12.1999

Skills

  • Patient Medical Records Maintenance
  • Informational Releases
  • Customer Experience
  • Medical Records and Documentation
  • EPIC EMR
  • HIPAA Regulations
  • Patient Data Management Systems
  • Protected Health Information
  • Compliance Verification
  • Complex Problem-Solving
  • External Communications

Timeline

HIMS ROI Specialist

Mayo Clinic Health System
03.2010 - Current

Lab Reception

Mayo Clinic Health System
07.2004 - 03.2010

Associate of Arts - Office Assistant

Chippewa Valley Technical College

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Lisa Goeppinger