Lisa Gomez
South Gate,CA
Summary
Experienced manager with over 10 years of leadership experience, including 2 years in an optical office and 12 years in customer service. Proven expertise in office administration, team management, and delivering exceptional customer support. Skilled in handling daily operations, managing schedules, organizing documents, and supporting HR functions, including onboarding, recruitment, and employee relations. Strong communicator with a focus on efficiency, problem-solving, and fostering a positive, productive work environment. Seeking to transition into an administrative or HR assistant role where I can leverage my management experience, organizational skills, and customer service background to contribute to the success of the team and company.
Overview
12
12
years of professional experience
Work History
Front Office Receptionist
Precision Vision Optometry
02.2023 - Current
- Provided exceptional customer service, greeting patients and assisting with appointment scheduling and inquiries
- Managed front office tasks, including answering phones, patient check-in/check-out, and maintaining accurate patient records
- Processed insurance verifications and claims, ensuring timely and accurate billing and payment processing
- Assisted with inventory management, ensuring that office supplies and optical products were well-stocked and organized
- Supported back-office operations, including preparing patient charts, managing patient information, and assisting optometrists with exam room preparation
- Improved office workflow by implementing more efficient scheduling practices, reducing patient wait times
Operations Manager
Golf N Stuff
03.2013 - 02.2023
- Leadership & Team Management: Led and managed a team of 30 employees, providing direction, performance feedback, and motivation to ensure high productivity and engagement
- HR Support & Employee Relations: Assisted in the recruitment, hiring, and onboarding of new staff, ensuring smooth integration into the team
- Managed employee relations, addressing concerns, resolving conflicts, and fostering a positive work environment
- Training & Development: Developed and facilitated training programs to enhance employee skills, ensuring compliance with company policies and improving job performance
- Sick Leave & Attendance Management: Managed employee attendance by submitting sick hours and ensuring accurate documentation for payroll
- Took call-out calls, coordinated with employees for coverage, and maintained accurate attendance records
- Workers' Compensation Administration: Submitted workers' compensation paperwork in accordance with company policies and state regulations
- Coordinated with employees and insurance providers to ensure timely processing of claims and proper documentation
- Budget & Resource Management: Managed departmental budget, including resource allocation, scheduling, and inventory, while ensuring cost control and optimal service delivery
- Employee Engagement & Retention: Promoted employee engagement initiatives to enhance morale, reduce turnover, and build a collaborative, motivated workforce
- Compliance & Policy Adherence: Ensured compliance with company policies, industry regulations, and labor laws, mitigating risk and maintaining a legally compliant and safe work environment
- Conflict Resolution & Problem Solving: Addressed employee and customer issues with a focus on resolution and maintaining a productive, harmonious workplace
Poker Chip Runner/cashiering
Commerce Casino
03.2018 - 03.2020
- Efficiently transported poker chips, cash, and supplies between tables, poker cage, and casino areas to ensure smooth game operations
- Delivered chips and cash to dealers and players, accurately verifying amounts and denominations, ensuring proper exchange and minimizing errors
- Provided exceptional customer service by addressing player requests and assisting with chip-related issues, maintaining a positive gaming experience
- Assisted with setup and breakdown of poker games by delivering the correct chip denominations and supplies to meet game requirements
- Handled large amounts of cash securely, ensuring accuracy during chip exchanges and payouts
- Worked closely with poker room supervisors and dealers to address and resolve any discrepancies or issues related to chips or game play
- Maintained compliance with all casino policies and regulatory requirements, ensuring a secure and efficient environment
- Assisted in the smooth operation of poker games by maintaining clear communication with team members and ensuring a fast-paced, efficient atmosphere
Education
Medical Billing And Coding Diploma -
Downey Adult School
Downey, CA12.2022
High School Diploma -
South Gate Senior High School
South Gate, CA06.2011
Skills
- Security awareness
- Record preparation
- Multi-line telephone skills
- File management
- Problem-solving skills
- Document control
- Verbal and written communication
- Appointment scheduling
- Administrative skills
- Cash handling
- Guest relations
Timeline
Front Office Receptionist
Precision Vision Optometry
02.2023 - Current
Poker Chip Runner/cashiering
Commerce Casino
03.2018 - 03.2020
Operations Manager
Golf N Stuff
03.2013 - 02.2023
Medical Billing And Coding Diploma -
Downey Adult School
High School Diploma -
South Gate Senior High School
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