Lisa Gonzales
Beeville,TX
Summary
Dynamic Human Resource Director with a proven track record at Avir at Beeville, excelling in policy development and employee relations. Expert in payroll administration and conflict resolution, fostering a positive workplace culture. Successfully implemented recruitment strategies that enhanced team performance and engagement, ensuring compliance with HR standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Human Resource Director
Avir at Beeville
Beeville, Texas
04.2022 - Current
- Oversee payroll processing functions to ensure accuracy of payments made to employees.
- Maintain up-to-date knowledge of industry trends and developments in the field of human resources management.
- Monitor employee attendance records to ensure adherence to company policy.
- Assist managers in resolving conflicts between team members by providing mediation services.
- Develop and implemented human resources policies, procedures, and best practices.
- Serve as a point of contact for employees seeking advice or assistance related to HR matters.
Activity Director
Avir at Beeville
Beeville, Texas
06.2020 - 04.2022
- Organized recreational activities for residents to enhance social engagement.
- Coordinated events to promote physical fitness and mental well-being among participants.
- Collaborated with staff to ensure smooth execution of daily activities and events.
- Maintained inventory of supplies needed for various activities and programs.
- Evaluated resident feedback to improve program offerings and engagement strategies.
- Communicated effectively with families regarding upcoming events and participation opportunities.
- Created monthly activity calendars with a variety of recreational options.
- Organized events such as holiday parties, bingo nights, and movie screenings.
- Assisted residents with physical activities such as walks and exercise classes.
- Designed and led activities in crafts, music and sports.
- Maintained accurate records of participant attendance and progress notes.
Admissions Coordinator/Central Supply Clerk
Avir at Beeville
Beeville, Texas
01.2020 - 06.2020
- Coordinated applicant communications and maintained accurate records in admissions database.
- Trained new staff on admissions procedures and system usage for improved efficiency.
- Maintained accurate records of admissions data and statistics.
- Helped patients with admissions process and adhered to state and federal laws.
- Completed document faxing, bookkeeping and accurate filing.
- Conducted walk-in and scheduled facility tours for prospective residents.
- Handled insurance claim duties and verified that each met standards of admissions.
- Managed inventory levels to ensure adequate supply for medical departments.
- Processed incoming supplies and organized storage areas for easy access.
- Coordinated with vendors to order and receive necessary medical equipment.
- Maintained accurate records of inventory transactions and supply usage.
- Collaborated with healthcare teams to forecast supply needs effectively.
Business Office Manager
Avir at Beeville
Beeville, TX
01.2019 - 01.2020
- Managed daily operations of business office to ensure efficient workflow.
- Oversaw vendor relations and maintained accurate records of contracts and agreements.
- Implemented office policies to enhance confidentiality and data security measures.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Reviewed invoices for accuracy to identify cost savings.
- Reviewed insurance claims for accuracy and compliance with company policies.
- Investigated claim discrepancies and gathered necessary documentation for resolution.
- Developed payment plans to assist customers with outstanding balances.
- Resolved customer inquiries related to billing and payments promptly.
- Verified accuracy of invoices, bills, and other financial documents prior to submission for payment processing.
Housekeeping/Laundry Supervisor
Healthcare Services Group
Beeville, Texas
06.2016 - 01.2019
- Supervised daily laundry and housekeeping operations for healthcare facilities to ensure cleanliness and compliance.
- Supervised daily housekeeping and laundry operations for healthcare facilities to ensure cleanliness and compliance.
- Trained staff on proper housekeeping and laundering techniques and safety protocols in healthcare settings.
- Managed inventory of housekeepins supplies, linens and laundry supplies, ensuring adequate stock levels.
- Coordinated schedules for housekeeping and laundry staff to optimize workflow and efficiency.
- Monitored employee performance and provided feedback as needed in order to maintain quality standards.
- Ordered supplies as needed in order to keep the facility running smoothly.
Certified Nursing Assistant
Avir at Beeville
Beeville, Texas
04.2016 - 06.2016
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Documented patient information accurately in electronic health records system.
- Responded to patient calls for assistance in a timely manner.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Business Office Manager
Hacienda Oaks at Beeville
Beeville, Texas
04.2015 - 12.2015
- Managed daily operations of business office to ensure efficient workflow.
- Oversaw vendor relations and maintained accurate records of contracts and agreements.
- Processed invoices using advanced billing software and systems.
- Reviewed billing discrepancies and resolved issues with clients promptly.
- Managed customer inquiries regarding billing statements and payment options.
- Maintained organized records of transactions and customer communications efficiently.
- Investigated incorrect billings and processed refunds as necessary.
- Supervised daily collections operations to ensure timely account management.
- Communicated with clients to negotiate payment arrangements and resolve disputes.
- Maintained accurate records of collections activities and customer interactions.
- Processed insurance claims for accuracy and compliance with company policies.
- Managed patient billing inquiries and resolved discrepancies promptly.
Human Resource Director
Hacienda Oaks at Beeville
Beeville, Texas
11.2006 - 04.2015
- Developed and implemented HR policies to enhance employee engagement.
- Managed recruitment processes to attract top talent for various roles.
- Facilitated training programs to improve staff skills and performance.
- Oversaw employee relations issues to maintain a positive workplace culture.
- Conducted performance evaluations to ensure alignment with company goals.
- Collaborated with leadership on strategic workforce planning initiatives.
- Processed payroll for multiple employee groups efficiently and accurately.
- Reviewed timesheets for accuracy and compliance with company policies.
- Maintained confidentiality of sensitive employee information during processing.
Medical Records Clerk
Hacienda Oaks at Beeville
Beeville, Texas
11.2005 - 11.2006
- Organized patient records for efficient retrieval and secure storage.
- Maintained confidentiality of medical information in compliance with regulations.
- Assisted staff with locating and managing medical files as needed.
- Processed incoming documents for accuracy and completeness in records.
- Ensured timely filing of medical records to support clinical operations.
- Collaborated with healthcare providers to resolve discrepancies in documentation.
Certified Nursing Assistant
Hacienda Oaks at Beeville
Beeville, TX
08.2003 - 11.2005
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Responded to patient calls for assistance in a timely manner.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed and reported unusual symptoms and changes to charge nurse.
Education
Activity Director
We Care Online
Online07-2020
Vocational School - Nursing Assistant
Palomar Educational Services
Corpus Christi08-2003
High School Diploma -
Roy Miller High School
Corpus Christi, TX05-1997
Skills
- Payroll administration
- Policy development
- Employee relations
- Conflict resolution
- HR compliance
- Recruitment strategies
- Patient care
- Vital signs monitoring
- Electronic health records
- Infection control
- Employee training
- Invoice processing
- Vendor management
- Data security
- Record keeping
- Inventory management
- Team collaboration
- Effective communication
- Event coordination
Certification
- Certified Nursing Assistant 08/2002
- Activity Director 07/2020
- BLS CPR card 09/2024
Timeline
Human Resource Director
Avir at Beeville
04.2022 - Current
Activity Director
Avir at Beeville
06.2020 - 04.2022
Admissions Coordinator/Central Supply Clerk
Avir at Beeville
01.2020 - 06.2020
Business Office Manager
Avir at Beeville
01.2019 - 01.2020
Housekeeping/Laundry Supervisor
Healthcare Services Group
06.2016 - 01.2019
Certified Nursing Assistant
Avir at Beeville
04.2016 - 06.2016
Business Office Manager
Hacienda Oaks at Beeville
04.2015 - 12.2015
Human Resource Director
Hacienda Oaks at Beeville
11.2006 - 04.2015
Medical Records Clerk
Hacienda Oaks at Beeville
11.2005 - 11.2006
Certified Nursing Assistant
Hacienda Oaks at Beeville
08.2003 - 11.2005
Activity Director
We Care Online
Vocational School - Nursing Assistant
Palomar Educational Services
High School Diploma -
Roy Miller High School
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