Lisa Gonzales
Fresno,CA
Summary
Direct Care Worker experienced with patients with disabilities and special needs. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement.
Overview
6
6
years of professional experience
Work History
Direct Care Worker
Irma Johnson
Fresno
01.2023 - 12.2023
- Provided daily personal care for Irma Johnson in private home setting.
- Assisted with bathing, dressing, and grooming routines.
- Prepared meals and supported eating needs.
Call Center Representative
Anorica
Fresno, California
02.2021 - 10.2022
- Answered Verizon customer calls with professional, courteous communication.
- Resolved Verizon account questions using approved service procedures.
- Answered calls about billing questions
- Handled difficult customer conversations with calm, respectful tone.
Warehouse Sorter
Gap Factory
Fresno
11.2017 - 05.2019
- Sorted incoming packages for warehouse distribution center using route labels and sizes
- Scanned barcodes to track inventory through receiving and shipping areas.
- Packed customer orders for shipment in accordance with company guidelines.
Education
GED
FresnoSome College (No Degree) - Business Education
Fresno City College
Fresno, CASkills
- Personal care
- Hygiene assistance
- Meal preparation
- Safe transfers
- Care documentation
- Conflict resolution
- Effective communication
- Active listening
- Problem solving
- Compassionate client care
- Mobility assistance
- Personal hygiene assistance
- Client safety and first aid
- First aid and safety
- Medication administration
- CPR certified
- Compassionate caregiving
- Client documentation
- Reliability and punctuality
- Multitasking and organization
- Disability awareness
- Decision-making support
Timeline
Direct Care Worker
Irma Johnson
01.2023 - 12.2023
Call Center Representative
Anorica
02.2021 - 10.2022
Warehouse Sorter
Gap Factory
11.2017 - 05.2019
GED
Some College (No Degree) - Business Education
Fresno City College