Lisa Gonzalez
Wellington,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Office Clerk
Amerispec Inspection Services
03.2006 - 06.2010
- Managed incoming calls and orders while insuring timely responses to clients and colleagues alike.
- Boosted customer satisfaction rates through efficient scheduling of appointments, timely contracts and inspection reports delivery.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted in the preparation and distribution of marketing materials to clients and potential customers, resulting in increased brand awareness for the company.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Retail Sales Associate
Costco
10.2005 - 03.2006
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Maintained clean sales floor and straightened and faced merchandise.
Campus Supervisor
Saddleback Unified School District
09.1997 - 06.2004
- Collaborated with school staff to develop and implement new playground rules for improved student behavior and safety.
- Reduced incidents of bullying on the playground by implementing a proactive supervision approach, fostering a positive environment for all students.
- Provided first aid assistance to injured students, acting quickly to address minor injuries while contacting appropriate medical personnel when necessary.
- Maintained accurate records of playground incidents, facilitating effective communication between parents, teachers, and administration regarding student behavior or injury concerns.
- Supported positive student relationships by mediating conflicts on the playground, teaching conflict resolution skills as needed.
- Cultivated an inclusive atmosphere on the playground by encouraging participation from all students, regardless of differing abilities or interests.
- Coordinated with other Playground Supervisors to ensure consistent coverage throughout the day, maintaining a safe environment for all children at playtimes.
- Developed strong rapport with students through consistent engagement during recess periods, fostering trust and respect among the school community.
- Facilitated smooth transitions between classroom time and recess periods by effectively managing large groups of students entering or exiting the playground area.
- Promoted mental well-being amongst students by providing support during emotionally challenging situations on the playground.
- Supported student success by communicating with teachers regarding observed academic or social challenges displayed during recess periods, allowing for targeted intervention when necessary.
- Administered basic first aid to treat injuries or illnesses.
- Supported individual children and young people with special needs to integrate and play.
- Oversaw children on playground to monitor safety and suitability of activities.
- Attended professional meetings and conferences to maintain and improve professional competence.
Retail Cashier
C&R Men's Clothiers
01.1988 - 03.1992
- Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Promoted store loyalty programs, increasing member sign-ups and overall customer engagement.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Invoicing Clerk
Hines Wholesale Nurseries
09.1985 - 09.1987
- Streamlined invoicing processes by implementing efficient digital systems and software.
- Reduced errors in billing by meticulously reviewing invoices for accuracy and consistency.
- Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
- Assisted in improving cash flow with timely creation and submission of accurate invoices to clients.
- Coordinated with other departments for smooth interdepartmental communication related to invoicing tasks.
- Supported company growth by managing a high volume of invoices during peak periods without compromising quality or timeliness.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Collected expense log reports and receipts to verify employee reimbursement requests.
- Verified accuracy of billing data and corrected discrepancies.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
Education
Medical Billing Course-Medisoft Course
Orange Coast Community College
Costa Mesa, CAHigh School Diploma -
Fountain Valley High School
Fountain Valley, CA06.1981
Skills
- File Organization
- Billing and Coding
- File Maintenance
- Record Preparation
Timeline
Office Clerk
Amerispec Inspection Services
03.2006 - 06.2010
Retail Sales Associate
Costco
10.2005 - 03.2006
Campus Supervisor
Saddleback Unified School District
09.1997 - 06.2004
Retail Cashier
C&R Men's Clothiers
01.1988 - 03.1992
Invoicing Clerk
Hines Wholesale Nurseries
09.1985 - 09.1987
Medical Billing Course-Medisoft Course
Orange Coast Community College
High School Diploma -
Fountain Valley High School
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