Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Gonzalez

Miami,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Medical Care Services
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Consultant/Surgery Coordinator

Seduction Cosmetic Center
03.2020 - 06.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Sales Consultant

Conns Home Plus
03.2018 - 11.2018
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.

Sales Associate

Edge
06.2017 - 03.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cocktail Server/Bartender

Let’s Make a Daiquiri
08.2015 - 12.2016
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

  • Served high customer volumes during special events, nights, and weekends.

Education

Radiology Technology

Miami Dade College
Miami, FL

Bartending License -

ABC Bartending Schools
Miami, FL

High School Diploma -

South Miami Senior High School
Miami, FL

Skills

  • Customer service (5 years)
  • Cash handling (5 years)
  • Call Center (5 years)
  • Serving (3 years)

Timeline

Customer Service Representative

Medical Care Services
07.2024 - Current

Sales Consultant/Surgery Coordinator

Seduction Cosmetic Center
03.2020 - 06.2024

Sales Consultant

Conns Home Plus
03.2018 - 11.2018

Sales Associate

Edge
06.2017 - 03.2018

Cocktail Server/Bartender

Let’s Make a Daiquiri
08.2015 - 12.2016

Radiology Technology

Miami Dade College

Bartending License -

ABC Bartending Schools

High School Diploma -

South Miami Senior High School

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Lisa Gonzalez