Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Graham

Carmel,IN

Summary

Dynamic professional with a proven track record in enhancing customer experience at Pentastar Aviation through exceptional teamwork and organizational skills. Excelled in multitasking across diverse roles, from Senior Caregiver to Director, significantly improving client satisfaction and operational efficiency. Expert in conflict resolution and computer literacy, adept at driving results and fostering positive outcomes.

Overview

8
8
years of professional experience

Work History

Senior Caregiver

Live Long Well Care
01.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Offered companionship and kindness to elderly patients.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.

Director of Customer Experience

Pentastar Aviation
01.2021 - 04.2021

Provided exceptional customer service and support to ensure customer satisfaction

Participated in team meetings to discuss best practices, share knowledge, and collaboration on problem-solving initiatives

Collaborated with sales team members to identify potential leads or opportunities based on customer feedback or requests

Analyzed data from surveys or feedback forms to identify trends or areas where improvements could be made

Assisted in the implementation of new systems or processes aimed at improving overall efficiency within the department

Developed strong product knowledge to effectively assist customers with their inquires and provide accurate informationl

Substitute Teacher, K-12

Oakland County Schools
09.2016 - 06.2018
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Supervised lunchroom and recess activities.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Education

Bachelor of Arts - Elementary Education

Florida Gulf Coast University
08.2005

Skills

    Teamwork

    Organizational skills

    Multitaskinig

    Communication skills

    Time management

    Excellent customer service

    Conflict resolution

    Computer literacy

Timeline

Senior Caregiver

Live Long Well Care
01.2022 - Current

Director of Customer Experience

Pentastar Aviation
01.2021 - 04.2021

Substitute Teacher, K-12

Oakland County Schools
09.2016 - 06.2018

Bachelor of Arts - Elementary Education

Florida Gulf Coast University
Lisa Graham