Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lisa Graham

Palm bay,Florida

Summary

Reliable Servicer with substantial experience in providing exceptional customer service, maintaining equipment and ensuring smooth operations. Strong skills include problem-solving, communication and organization. Demonstrated success in identifying issues promptly and providing effective solutions to ensure optimal functionality. Committed to maintaining high standards of workmanship and efficiency.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Legal Accounts Representative

ARS/TEAM HEALTH
05.2014 - 08.2023
  • Provided administrative support to attorneys on client matters.
  • Assisted in preparing financial statements for review by attorneys.
  • Identified delinquent accounts, determined appropriate action plans, and initiated collection efforts.
  • Developed payment plans with customers in order to resolve past due balances.
  • Maintained accurate records of all customer account activity in the system database.

Legal Specialist

Broward Health
10.2005 - 03.2013
  • Collected on Legal Accounts, prepare settlements, use SMS for documenting and adjusting accounts. L-bills and balances.
  • Lien prep/judgment release.
  • In charge of Probate; Filing Claims, Releasing claims; answering Objections to Claims.
  • Day-to-day operations of accounts, over 75 accounts a day, including email and telephone calls from the attorneys handling the case.
  • Made sure proper documents are received to negotiate balances on PIP, slip and fall, and workers' compensation, and also.
  • Probate collections.
  • Researched and resolved discrepancies in account balances.
  • Collaborated with federal agencies on investigations.
  • Carefully documented statements, observations, and evidentiary materials.
  • Conducted interviews with witnesses and clients.
  • Offered training seminars on investigative techniques, elevating the skill level within the department and fostering collaboration among team members.
  • Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
  • Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.

Education

Associate's Degree -

Keiser University
Ft. Lauderdale, FL

Skills

  • Computer skills (Word, Excel, Outlook)
  • Interpersonal skills
  • Customer service
  • Adaptable
  • Time management
  • Team-player
  • Problem-solving
  • Organization skills
  • Multitasking Abilities
  • Troubleshooting
  • Problem Resolution
  • Problem-Solving
  • Good Telephone Etiquette
  • Clerical Support
  • Ethical judgment

Certification

  • Professional Collection Specialist (PCS) – ACA International.
  • Notary

Timeline

Legal Accounts Representative

ARS/TEAM HEALTH
05.2014 - 08.2023

Legal Specialist

Broward Health
10.2005 - 03.2013

Associate's Degree -

Keiser University

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Lisa Graham