Lisa Graham
Virginia Beach,Va
Summary
Dedicated account representative with over 15 years of experience in managing client accounts and coordinating logistics. Expertise in problem-solving, time management, and cross-functional collaboration to drive service efficiency and strengthen customer relationships.
Overview
24
24
years of professional experience
Work History
Independent Contractor
Amazon Flex
Virginia Beach, VA
09.2024 - Current
- Delivered packages efficiently while adhering to time constraints and safety protocols.
- Navigated delivery routes using GPS technology to optimize travel times and enhance customer satisfaction.
- Maintained accurate records of deliveries, ensuring accountability and traceability of packages.
- Communicated effectively with customers regarding delivery status, addressing inquiries and concerns promptly.
Account Representative
CMA CGM America
Norfolk, VA
04.2005 - 05.2024
- Managed client accounts, ensuring timely response to inquiries and resolution of issues.
- Developed strong relationships with key clients, enhancing customer satisfaction and retention.
- Coordinated logistics for shipments, optimizing routes and reducing delivery times.
- Collaborated with cross-functional teams to streamline processes and improve service efficiency.
- Coordinate with oversea agencies and internal departments to ensure rates are uploaded correctly in the system.
- Run and consolidate all management reports including weekly and monthly KPI, business plans and budget to all assigned to the account.
- Prepare and manage service contracts and assist with any service amendments.
- Particicpate in sales and customer meetings.
Restaurant Manager
IHOP
Virginia Beach, VA
04.2002 - 01.2005
- Optimized staffing schedules to align with peak business hours, enhancing service efficiency.
- Implemented inventory management systems to reduce waste and improve cost control.
- Trained and developed staff in customer service protocols, leading to improved guest satisfaction ratings.
- Analyzed sales trends to inform menu adjustments and promotional strategies, driving revenue growth.
Education
Associate of Science - Legal
Commonwealth College
Virginia Beach, VA07-1995
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Project management
- Customer support
- Problem-solving
- Critical thinking
- Task prioritization
- Scheduling
- Requirements gathering
- Records coordination
- Billing control
- Cross-functional coordination
- Contract bidding
- Contract terms implementation
- Time management
- Attention to detail
- Safety compliance
Timeline
Independent Contractor
Amazon Flex
09.2024 - Current
Account Representative
CMA CGM America
04.2005 - 05.2024
Restaurant Manager
IHOP
04.2002 - 01.2005
Associate of Science - Legal
Commonwealth College