Lisa Graves
Gulfport,MS
Summary
As a Senior Business Process Consultant and core member of the Digital One implementation team, I support Digital One by gathering business requirements for system enhancement requests and analyzing defects. I understand the project life cycle, as well as user story creation and grooming, development, testing, and defect remediation. With over 23 years of financial industry experience, including extensive retail banking system and procedural knowledge, my skills align perfectly with the Senior Business Systems Analyst - Digital One Platform position.
Overview
24
24
years of professional experience
Work History
Senior Business Process Consultant
Hancock Whitney Bank
01.2018 - Current
- Support Digital One banker platform system for over 200 financial centers and 2 contact centers across five states.
- Gather user feedback and business requirements for system enhancement requests.
- Create design documents and write user stories for grooming, development, testing, and implementation.
- Maintain partnerships and engage technical resources in various system support areas.
- Provide system demonstrations to end users.
- Participate in production releases.
Senior Solutions Analyst
Hancock Whitney Bank
03.2009 - 12.2017
- Provided system navigational and procedural support to financial centers and contact centers.
- Updated and wrote retail banking procedures.
- Conducted platform and teller system testing.
Branch Operations Manager
Hancock Whitney Bank
11.2006 - 03.2009
- Managed team of 5-8 tellers.
- Responsible for adherence to audit guidelines.
- Conducted sales meetings and achieved sales goals.
- Trained new team members.
- Opened new and maintained existing deposit accounts and loans.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
Teller/Customer Service Representative
Hancock Whitney Bank
01.2001 - 11.2006
- Processed cash deposits and withdrawals, loan and safe deposit box payments.
- Placed holds on funds and completed currency transaction reports.
- Cash drawer and TCD balancing.
- Opened new accounts and maintenance existing accounts.
Education
Bachelor of Science (B.S.) - Business Administration -
University of Southern Mississippi
Long Beach, MS08.2005
Associate of Arts (A.A.) -
Mississippi Gulf Coast Community College
Gulfport, MS05.2003
Skills
- Operations Management
- Business Analysis
- Process improvement expertise
- Organizational Development
- Excellent Communication
- Attention to Detail
- Problem-Solving
Timeline
Senior Business Process Consultant
Hancock Whitney Bank
01.2018 - Current
Senior Solutions Analyst
Hancock Whitney Bank
03.2009 - 12.2017
Branch Operations Manager
Hancock Whitney Bank
11.2006 - 03.2009
Teller/Customer Service Representative
Hancock Whitney Bank
01.2001 - 11.2006
Bachelor of Science (B.S.) - Business Administration -
University of Southern Mississippi
Associate of Arts (A.A.) -
Mississippi Gulf Coast Community College