Lisa Graves
Warner Robins,Ga
Summary
Hospice care professional with focus on delivering compassionate support to patients and families. Extensive experience in emotional and practical guidance, ensuring comfort and dignity at end-of-life stages. Collaborative team player with strong commitment to achieving positive outcomes and adapting to changing needs. Expertise in crisis intervention and care planning, valued for reliability and empathy.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Hospice Social Worker Intern
Compassus
08.2024 - Current
- Collaborated with interdisciplinary team members to provide comprehensive patient care.
- Enhanced patient and family understanding of hospice services by providing thorough education and resources.
- Supported patients in navigating complex healthcare systems, securing necessary resources, and addressing barriers to care.
- Increased awareness of available hospice services within the community through targeted outreach initiatives and educational presentations.
- Collaborated with interdisciplinary team members for optimal patient outcomes, ensuring consistent updates on patient progress.
- Served as a liaison between hospices and external agencies such as hospitals or nursing homes to facilitate efficient patient transitions into hospice care settings.
- Improved patient care by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Empowered patients to make informed decisions about their end-of-life care through compassionate counseling sessions.
- Conducted in-home visits to provide supportive services.
- Completed psychosocial evaluations and needs assessments.
Customer Service Representative
Concentrix
09.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Supply Clerk
VA Hospital
01.2016 - 01.2018
- Pulls stock inventory and material for delivery; replenishes stock inventory; interacts with clinical and administrative customers and maintains records on stock levels
- Communicates to the Lead or Supervisor any concerns related to supplies, equipment, and procedures
- Provides information to customers regarding medical supplies
- Monitors expiration dates, rotates stock to limit outdated dates and removes items from use as required by outdated
- Monitors and controls critical supplies
- Performs daily inventory using bar coding equipment on a predetermined schedule that will allow for timely replenishment
- Resolves differences between records and physical count of stock
- Distributes items according to established or ad hoc requirements in computerized inventory management systems
- Delivers supplies in a timely manner and ensures supplies and material delivered are in sterile and operational condition
Customer Care Agent
SITEL
01.2012 - 01.2016
- Responsible for providing high-quality customer service from home-setting
- Trained to assist numerous customers who were in emergency situations
- Utilized computerized systems, programs and maps to address client needs
- Recognized and rewarded by management for providing exceptional service
ALORICA
01.2009 - 01.2012
- Ability to manage multiple applications at one time
- Understand the concepts of navigation, search engines, downloading music, and other web based applications
- One call resolution in a timely manner
- Guarantee customer satisfaction on every call
- Direct client contact technical support experience
- Excellent verbal and written communication skills; proficient reading skills
Communications Specialist
US Navy Comsublant
01.1988 - 01.1992
- Responsible for clerical duties, including documentation, report filing and more
- Served as information and communication manager; supervised staff as needed
- Assisted department manager by planning and scheduling meetings as needed
- Conducted intake, evaluations and surveys for new and returning personnel
- Disseminated classified and unclassified information through various systems
Education
Bachelor of Science - Social Work
Middle Georgia State University
Macon, GA05-2025
Office Administration - Office Management
Central Georgia Technical College
Macon, GA06-2016
Skills
- Healthcare navigation
- Psychosocial assessments
- End-of-life care
- Family support
- Boundaries establishment
- Palliative care
- Grief counseling
- Multitasking Abilities
- Active listening
- Adaptability and flexibility
- Teamwork
- Interdisciplinary collaboration
- Patient support
- Clinical documentation
Certification
- Certified Peer Specialist 12/2018
- Trauma Informed Care 01/20223
Timeline
Hospice Social Worker Intern
Compassus
08.2024 - Current
Customer Service Representative
Concentrix
09.2018 - 05.2019
Supply Clerk
VA Hospital
01.2016 - 01.2018
Customer Care Agent
SITEL
01.2012 - 01.2016
ALORICA
01.2009 - 01.2012
Communications Specialist
US Navy Comsublant
01.1988 - 01.1992
- Certified Peer Specialist 12/2018
- Trauma Informed Care 01/20223
Bachelor of Science - Social Work
Middle Georgia State University
Office Administration - Office Management
Central Georgia Technical College
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