Lisa Green
Athens,AL
Summary
I am an ambitious and results-oriented General Manager with over 30 years of experience, creating alliances with vendors, distributors and organizational leaders to effectively align with and support key business initiatives. I am a progress-driven planner adept at building and retaining high-performing teams; focused and considered an expert in employee/guest relations and highly capable in successfully resolving employee/guest issues.
Overview
11
11
years of professional experience
Work History
Operating Partner
Whataburger
Huntsville, AL
10.2022 - Current
- Analyzed data from multiple sources to develop insights into operational performance.
- Optimized resource utilization through effective scheduling and coordination of tasks.
- Developed and managed processes to ensure the efficient operation of the business.
- Monitored customer feedback to identify areas of improvement in service quality.
- Ensured compliance with applicable laws, regulations, standards, policies and procedures.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Reviewed reports from various departments regularly for timely decision making.
- Identified training needs within the organization and developed training plans accordingly.
- Created and executed strategies to improve operational efficiency and reduce costs.
- Reviewed financial statements to identify areas for cost savings or revenue improvement.
- Provided leadership coaching and guidance to team members on best practices for success in their roles.
- Monitored employee performance against established goals and provided feedback accordingly.
- Managed company-wide budgeting process ensuring compliance with organizational goals.
- Set financial objectives and tracked expenses to achieve goals.
- Sourced qualified employees to provide skilled and adequate coverage for shifts.
- Established and oversaw marketing and sales promotions to generate new business.
- Produced thorough, accurate and timely reports of project activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Assistant General Manager
Dave and Busters
Huntsville, AL
01.2018 - 10.2022
- Analyzed financial data and prepared reports for senior management.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Organized special events such as promotions or fundraisers to drive business growth.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Collaborated with other departments within the organization to coordinate projects.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Ensured that customer service standards were met or exceeded at all times.
- Analyzed sales data to identify trends and opportunities for growth.
- Identified opportunities for cost savings and operational efficiency improvements.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
General Manager
Furniture Factory Bar and Grill- Sidetracks Music Hall
Huntsville, AL
12.2017 - 01.2018
- Oversee all operations of four nightclubs and music halls
- Set objectives and targets for all sales including setting, monitoring and controlling budget, implement cost control measures and systems to maximize sales and revenue
- Determine and manage staff needs and performance, recruit staff, hire, schedule, coach and train
- Set and monitor quality and service standards to ensure the guest experience is outstanding and memorable by educating staff of the importance of excellent customer service skills through communicating company policies and procedures
- Motivate staff by creating contests and dispersing rewards
- Develop food and cocktail menus that enhance the guest experience
- Oversee the preparation and presentation of all food and beverage to be sure it is of high quality
- Create events and cocktail or food specials to increase sales
- Work a position in any department as needed to ensure service is quick and at a high standard of quality
- Take monthly and weekly inventories to ensure product is dispersed properly
- Maintain all social media and websites, post all events and specials, perform live feeds or videos to boost sales
- Resolve customer complaints promptly and professionally in house and through social media.
General Manager
Below The Radar Brewing Company
Huntsville, AL
04.2013 - 12.2017
- Oversee operations of brewery, restaurant, kitchen and bar
- Set objectives and targets for all sales including setting, monitoring and controlling budget, implement cost control measures and systems to maximize sales and revenue
- Determine and manage staff needs and performance, recruit staff, hire, schedule, coach and train
- Set and monitor quality and service standards to ensure the guest experience is outstanding and memorable by educating staff of the importance of excellent customer service skills through communicating company policies and procedures
- Motivate staff by creating contests and dispersing rewards
- Develop food and cocktail menus that enhance the guest experience
- Oversee the preparation and presentation of all food and beverage to be sure it is of high quality
- Create events and cocktail or food specials to increase sales
- Work a position in any department as needed to ensure service is quick and at a high standard of quality
- Take monthly and weekly inventories to ensure product is dispersed properly
- Maintain all social media and websites, post all events and specials, perform live feeds or videos to boost sales
- Resolve customer complaints promptly and professionally in house and through social media.
Education
High School Diploma -
Truckee Meadows Community College
01.1993
Skills
- Staff training/development
- Customer service
- Teamwork and collaboration
- Effective leader
- Efficient multi-tasker
- Organized
- Conflict resolution
- Budget development
- Project development
- Training and coaching
Accomplishments
- Planned and organized the 1st annual Time's Square Block Party downtown Huntsville to raise money for Still Serving Veterans
- Planned and organized 1st annual Home-brew Brew Off downtown Huntsville to raise money for Wounded Warriors
- Planned and organized the 1st cars, concerts and craft brew festival downtown Huntsville to raise money for Got your 6 and Wounded Warriors
- Participated in food and cocktail show to raise money for the American Cancer Society at the Space and Rocket center
- Participated in planning and organizing the Pink Pancake Brunch to raise money for breast cancer awareness
Timeline
Operating Partner
Whataburger
10.2022 - Current
Assistant General Manager
Dave and Busters
01.2018 - 10.2022
General Manager
Furniture Factory Bar and Grill- Sidetracks Music Hall
12.2017 - 01.2018
General Manager
Below The Radar Brewing Company
04.2013 - 12.2017
High School Diploma -
Truckee Meadows Community College