Lisa Greenberg
New Bern,NC
Summary
Dynamic Academic Advisor with a proven track record at Park University-Cherry Point Campus Center, excelling in student development and advocacy. Skilled in strategic decision-making and academic monitoring, I fostered personal growth and enhanced student success through tailored academic plans and effective communication, significantly improving retention rates.
Overview
39
39
years of professional experience
Work History
Academic Advisor
Park University-Cherry Point Campus Center
Cherry Point, NC
06.2023 - 06.2026
- Attending yearly training conferences as member of AVECO
- Developed strong relationships with students, providing mentorship and fostering personal growth.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Enhanced student success by developing and implementing comprehensive academic plans.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Organized workshops and seminars to further enhance student skills and knowledge in relevant areas.
- Developed personalized academic plans to enhance student success and retention.
- Collaborated with faculty to align academic support services with curriculum needs.
- Evaluated student progress and provided feedback to improve performance outcomes.
- Utilized advising software to track student engagement and graduation timelines.
- Facilitated workshops on study skills and time management strategies.
VA School Certifying Official
Craven Community College
New Bern, NC
07.2019 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Briefed students on chapter of VA educational benefits.
- Created reports for submission to the VA and NCSAA.
- Green Zone training for staff and faculty.
- Assist with accommodations for veterans with disabilities.
- Yearly participation in conferences for NCAVA and NAVAPA.
- Maintained standards of progress.
Senior Field Representative
Boston University-Cherry Point Campus Center
Cherry Point, NC
07.2015 - 07.2019
- Led outreach initiatives to enhance community engagement and increase program participation.
- Facilitated partnerships with local organizations to expand resource access for students and community members.
- Streamlined communication processes between departments, enhancing collaboration and operational efficiency.
- Coordinated logistics for campus events, ensuring resources met organizational standards and timelines.
- Graduate program admissions process.
- Graduate academic advising.
- Attendance at career/education and marketing events.
- Proficiency in multiple software systems for operations.
- Evaluated collected data on customer satisfaction of programs.
- Distribution of grant funding.
- Data analysis of staff, instructors and graduate programs.
- Mentorship, tutoring, time management skills training for students.
Administrative Specialist
Park University-Cherry Point Campus Center
Cherry Point, NC
09.2013 - 05.2015
- Managed scheduling and coordination of campus events to enhance student engagement and participation.
- Streamlined office procedures, improving efficiency in document processing and communication workflows.
- Developed and maintained filing systems to ensure accessibility and organization of important records.
- Led cross-departmental initiatives to improve inter-office collaboration and support services delivery.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- POC MARE deployment program and all duties associated.
- Academic advising and registration of new/returning students.
- Policy and procedure for adjunct faculty on float.
- Recruitment of adjunct faculty for deployment program.
- Preparation of contracts for adjunct faculty.
- End of term reports and satisfaction surveys.
- Career, Education and marketing event attendance.
Scheduling Coordinator
Dr. Richard F. Gorman, DDS, MSCO (retired)
New Bern, NC
08.2004 - 12.2007
- Coordinated patient appointment schedules to optimize clinic efficiency and enhance patient satisfaction.
- Managed communication between patients and dental staff, ensuring timely responses to inquiries and concerns.
- Implemented scheduling software to streamline appointment management and improve workflow accuracy.
- Developed and maintained organized filing systems for patient records, facilitating easy access to information.
- Monitored schedule adjustments, proactively addressing conflicts or overlaps to maintain operational flow.
- Collaborated with dental professionals to prioritize urgent cases, ensuring prompt care delivery for patients in need.
- Monitored front areas so that questions could be promptly addressed.
- Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Social Services Director
Hanford Nursing and Rehabilitation Hospital
Hanford, CA
10.2001 - 06.2003
- Developed and implemented comprehensive care programs enhancing patient well-being and satisfaction.
- Collaborated with multidisciplinary teams to address patient needs and streamline service delivery.
- Monitored compliance with regulatory standards, ensuring quality of care and operational efficiency.
- Led staff training initiatives, fostering professional development and improving team performance.
- Advocated for policy changes to improve service delivery within the healthcare system, influencing strategic direction.
- Conducted regular program evaluations to ensure continuous improvement and effectiveness in service provision.
- Provided leadership, guidance and support to staff members.
- Oversaw compliance with federal, state, and local regulations, ensuring all programs operated within legal frameworks.
- Collaborated with government agencies and local organizations to identify gaps in services and develop targeted interventions.
- Led multidisciplinary teams to design and execute comprehensive social services plans, meeting varied needs of community.
- Led a multidisciplinary team of professionals in the design and delivery of client-centered services.
- Promoted a culture of accountability by establishing clear performance metrics for all staff members.
Income Maintenance Caseworker II
Craven County Department Of Social Services
New Bern, NC
04.2000 - 09.2001
- Family and Children's Medicaid Unit
- Determined eligibility for Medicaid program category.
- Maintained policy changes for eligibility.
- Interviewed clients and assisted with applications.
- Requested all documentation needed to process applications.
- Processed applications within 45-day processing time.
- Forwarded open cases to appropriate district worker.
- Forwarded denied applications to lead worker for second party verification.
- Completed all required checks to complete application.
- Processed apps for NC Health Choice, forwarded to district worker.
- Completed re-certification for Medicaid.
- Maintained open case files of Medicaid.
- Worked in conjunction with other DSS employees to determine eligibility.
- Made referrals to Health Department for maternal care coordination and WIC.
Administrative Assistant
East Carolina Business Forms, Inc.
New Bern, NC
05.1998 - 04.2000
- Executive Assistant to President of business forms and printing broker.
- Accounts payable, accounts receivable, invoicing, purchase orders.
- Entered specifications, obtained quotes from manufacturers, communicated quotes to customers.
- First class customer service.
- Typeset forms/business cards in PageMaker6.5 and CorelDraw.
- Primary POC for manufacturers and customers.
- Prepared and made all cash deposits for the company.
- Balanced the general ledger and reconciled errors.
- Weekly, monthly and yearly balancing and preparation of financial reports/statements.
- Past due accounts.
- Bulk mailings.
- Hired temporary employees to assist with large bulk mailings preparations.
Administrative Assistant
Virginia Department of Transportation
Colonial Heights, VA
07.1997 - 04.1998
- Organized and maintained electronic and physical filing systems to enhance document retrieval efficiency.
- Assisted in preparation of reports, presentations, and correspondence to support business operations.
- Implemented office procedures that improved workflow and reduced processing time for administrative tasks.
- Created spreadsheets in Excel for UST's.
- Drafted contracts for administrator.
- Requisitions and purchase orders.
- Reconciliation of billing statements.
- Opened/closed work orders.
- Created worksheets/tables for each district.
- Collected fuel information for contractors.
- Prepared invoices for payment.
- Temporary employee from Manpower Staffing Services.
Human Resources Assistant
Kaiser Aluminum/Manpower Staffing Agency
Colonial Heights, VA
06.1997 - 07.1997
- Assisted in onboarding processes for new hires, ensuring smooth integration into company culture.
- Maintained employee records and updated HR databases for accuracy and compliance.
- Supported recruitment efforts by scheduling interviews and communicating with candidates.
- Responded to employee inquiries regarding policies, benefits, and procedures efficiently.
- Collaborated with team members to improve workflow efficiency in HR operations.
- Conducted preliminary screenings of applicants to identify qualified candidates for positions.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Customer Service Representative
Salesmark
Hoover, AL
11.1996 - 06.1997
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented best practices for handling escalated issues, enhancing resolution rates and customer loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Streamlined customer feedback processes to enhance service delivery and client satisfaction.
- Analyzed customer interactions to identify trends and improve service strategies.
Sales Associate
Camelot Music
Birmingham, AL And Columbus, MS
03.1993 - 05.1994
- Delivered exceptional customer service, fostering positive relationships and repeat business.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Managed inventory levels, ensuring stock availability and minimizing discrepancies.
- Trained new associates on sales techniques and store policies, promoting team efficiency.
- Developed merchandising strategies to optimize product displays and increase visibility.
- Collaborated with management to analyze sales trends and implement promotional campaigns.
- Resolved customer inquiries and complaints promptly, maintaining store reputation for service excellence.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Brooks
Opelika, AL
03.1992 - 03.1993
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed inventory levels, ensuring stock availability and minimizing discrepancies.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Cato Fashions
Opelika, AL
05.1989 - 08.1989
- Conducted regular audits of inventory systems to ensure accuracy and compliance with company standards.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Crew Member
Hardee's
Pensacola, FL
04.1987 - 05.1988
- Provided exceptional customer service to ensure satisfaction and repeat business.
- Operated kitchen equipment efficiently while adhering to safety protocols.
- Collaborated with team members to maintain a clean and organized work environment.
- Assisted in training new crew members on operational procedures and food safety standards.
- Maintained inventory levels by restocking supplies as needed throughout shifts.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Resolved customer complaints effectively, ensuring positive dining experiences.
Education
No Degree - Psychology
Auburn University
Auburn, ALBachelor of Arts - Interdisciplinary Studies
Boston University
Boston, MA09-2009
Skills
- Excellent oral and written communication
- Student development
- Strategic Decision-making
- Academic monitoring
- Ethical behavior
- Student advocacy
- Career guidance
- Records maintenance
- Administration collaboration
- Decision-making
- Mental health assessments
- Student records maintenance
Timeline
Academic Advisor
Park University-Cherry Point Campus Center
06.2023 - 06.2026
VA School Certifying Official
Craven Community College
07.2019 - 05.2023
Senior Field Representative
Boston University-Cherry Point Campus Center
07.2015 - 07.2019
Administrative Specialist
Park University-Cherry Point Campus Center
09.2013 - 05.2015
Scheduling Coordinator
Dr. Richard F. Gorman, DDS, MSCO (retired)
08.2004 - 12.2007
Social Services Director
Hanford Nursing and Rehabilitation Hospital
10.2001 - 06.2003
Income Maintenance Caseworker II
Craven County Department Of Social Services
04.2000 - 09.2001
Administrative Assistant
East Carolina Business Forms, Inc.
05.1998 - 04.2000
Administrative Assistant
Virginia Department of Transportation
07.1997 - 04.1998
Human Resources Assistant
Kaiser Aluminum/Manpower Staffing Agency
06.1997 - 07.1997
Customer Service Representative
Salesmark
11.1996 - 06.1997
Sales Associate
Camelot Music
03.1993 - 05.1994
Sales Associate
Brooks
03.1992 - 03.1993
Sales Associate
Cato Fashions
05.1989 - 08.1989
Crew Member
Hardee's
04.1987 - 05.1988
No Degree - Psychology
Auburn University
Bachelor of Arts - Interdisciplinary Studies
Boston University