Lisa Greenwalt
Odessa,WA
Summary
Adept Substance Use Professional Disorder and Business Owner with a proven track record at DeLozier Recovery Services, enhancing customer satisfaction and team productivity through exceptional leadership and problem-solving skills. Leveraging critical thinking and organizational abilities, I excel in high-pressure environments, driving continuous improvement and client success.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Substance Use Professional Disorder
Self Employed Writer
02.1994 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Business Owner/Operator
DeLozier Recovery Services
04.2004 - 10.2017
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
Counselor Supervisor
Barth Ckinic
02.1994 - 10.2004
- Coordinated with external agencies for referrals, case management, and collaboration on behalf of clients, optimizing service delivery.
- Increased staff retention by promoting a positive work environment through open communication and ongoing professional development opportunities.
- Conducted comprehensive assessments of clients'' needs to inform appropriate interventions and resource allocation.
- Established effective crisis intervention protocols for the team, enhancing safety measures during high-risk situations.
- Promoted adherence to legal requirements relating to confidentiality, informed consent, and mandated reporting procedures among staff members.
- Implemented performance metrics tracking systems to monitor counselor progress toward established goals regularly.
- Streamlined documentation processes, resulting in reduced paperwork errors and increased efficiency among counselors.
- Monitored counselor caseloads to ensure manageable workloads while maintaining optimal service quality for clients.
- Participated in ongoing professional development opportunities to remain current on best practices and emerging trends within the counseling field.
- Completed staff performance evaluations, recommending improvements and recognizing success through reward systems and feedback.
- Enhanced team morale and productivity by providing regular supervision, feedback, and support to counselors.
- Developed and maintained relationships with parents and community agencies, supporting targeted and holistic counseling services through interdisciplinary partnerships.
- Promoted the integration of new technologies into counseling practice to enhance client engagement and remote service provision capabilities.
- Developed and updated clinical policies, procedures, treatment manuals and training curriculum.
- Developed individualized treatment plans with measurable goals for each client, ensuring targeted intervention strategies.
- Engaged in ethical decision-making processes that prioritized client welfare while adhering to professional standards and guidelines.
- Provided clinical supervision to licensed professional counselors and those seeking licensure, increasing public trust and expanding client base.
- Reduced burnout risk among counselors by establishing self-care initiatives and promoting healthy work-life balance practices.
- Fostered a culture of continuous improvement by encouraging feedback from counselors, clients, and other stakeholders to inform program development and enhancement initiatives.
- Built strong relationships with community partners to expand available resources for clients in need of additional support services or referrals.
- Organized training workshops for staff on various counseling topics, expanding their knowledge base and skill sets.
- Improved client outcomes by implementing evidence-based counseling techniques and interventions.
- Delivered culturally sensitive counseling services to diverse populations, fostering inclusivity within the organization.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Education
Bachelor Of Administrative Studies - Business
Central Washington Unniversity
Ellensburg, WA06.2007
Counseling Certificate CDS111 - Central Washington Unniversity
Northwest Indian College
Tacoma, WA06.2004
AA - Counseling
Yakima Community College
Yakima, WA06.1994
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
Accomplishments
I worked for Harry Barth at Barth Clinic for 10 years. I provided individual treatment plans for each patient. I conducted Intensive Outpatient Patient Services, assessments referrals, individual Counseling, family counseling, case management. I later opened DeLozier Recovery Services in Yakima and Port Townsend Washington. I am very proud to say I had a high success rate. I later sold my agencies in the year 2017. I since then have contracted independently with Agencies. Auditing training staff. I also have many years of experience in addiction counseling.
Certification
CDS 111 Northwest Certification Board, NADAC Certified, Certified through the Department of Health as a SUDP.
Affiliations
- Society of Human Resource Management
Timeline
Business Owner/Operator
DeLozier Recovery Services
04.2004 - 10.2017
Substance Use Professional Disorder
Self Employed Writer
02.1994 - Current
Counselor Supervisor
Barth Ckinic
02.1994 - 10.2004
Bachelor Of Administrative Studies - Business
Central Washington Unniversity
Counseling Certificate CDS111 - Central Washington Unniversity
Northwest Indian College
AA - Counseling
Yakima Community College
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