Lisa Greenwood
Winnsboro,TX
Summary
I've been involved with administration of winning sales organizations for the last 20+ years. Extremely experienced and energetic. Produce the reports and numbers when needed.
Overview
17
17
years of professional experience
Work History
Sales Operations Senior Advisor / ARQ Quoting Team
Dell Technologies
Round Rock, TX
02.2022 - Current
- Conduct installed-base analysis for each assigned Global or ARQ Account
- Provide quotes and configurations for Dell Storage products
- Accept, review and process purchase orders
- Collaborate with account team members and cross-functional teams in assigned global account territory to help drive account success
- Maintains contact with customers to ensure customer satisfaction and issue resolution
- Successfully utilize CRM tools to update activity and contact information on all open opportunities
- Grow renewal business by upselling and cross-selling and meet monthly and quarterly sales target
- Participate in regular one-on-one reviews with Global Renewal Sales Manager to review forecast, activity performance, training, and development requirements
Renewals Sales Account Manager
Dell EMC
Round Rock, TX
04.2015 - 02.2022
- Part of Dell EMC team that created new process to integrate converged vBlock renewal quoting into legacy EMC renewal quoting model.
- Work with Cisco, VMware, and Dell EMC to build fully integrated vBlock renewal quote.
- Relied on by sales team as subject matter expert to provide any information needed around vBlock renewal.
- Use internal quoting tools such as DOMS and Dell DSA to provide customer facing renewal quotes
- Act as liaison between legacy VCE and Dell EMC to ensure renewal orders book seamlessly.
- Built general understanding of Cisco, EMC, and VMware components that go in vBlock.
- Work closely with sales team and channel partners/distributors to insure customer needs are met.
- Verified and updated customer account information and product location within contact relations management software to facilitate communication and strengthen relationships with customers.
- Conducted training sessions for team development for EMEA and APJ analysts in Cork, Ireland
- Directed user acceptance testing for rollout and integration of Dell Systems
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Expert level knowledge of Salesforce.com CRM to provide management reports and dashboards to move productivity opportunities
- Q2 FY21 Recognition Award for Subscriptions Renewals in North America
- Software knowledge including Oracle, SAP, DSA, Big machines, DOMS, IDD, CLM, SYR, Sharepoint, AEON
Inside Sales Coordinator
GDT
Dallas, Texas
09.2014 - 04.2015
- · Communicate daily with customers.
- · Prepare quotes in Solomon/Netformx (internal system).
- · Prepare customer PO's for purchasing within Solomon.
- · Run Cisco Configuration Tool, which enables online configuration of Cisco products and offers detailed compatibility information and intelligent feedback to streamline ordering process.
- · Provide project support/coordination
- · Procure quotes from various manufacturers and/or distributors
- · Coordinate Shipments/Tracking to customer – work with vendors at different levels of distribution as well as GDT shipping warehouse.
- · Assist with SMARTnet renewal process
- · Select Distribution or direct channel for order processing.
- · RFQ entry and follow through.
- · Provide assistance on RFP.
- · Create and submit expense reports.
- · Provide assistance with travel planning and event planning as needed.
- · Return material processing and tracking.
- · Create and run reports for customer base.
- · Accounts receivable collection and follow-up.
- · Liaison between customer and sales executives
Inside Sales Account Manager /Sales Coordinator
NEC Corporation Of America, Inc.
Irving, TX
05.2010 - 04.2014
- · Developed/Enhanced relationships of new & existing clients
- · Maintained relationships to execute solutions sales strategy
- · Process purchase orders for existing customer.
- · Processed return requests
- · Followed up on Accounting issues for teams and customer
- · Developed/Enhanced relationships of new & existing clients
- · Check on shipping status of processed orders and give scheduled feedback on orders or items if delay has occurred.
- · Provide quotes and configurations for Cisco products Assist with RMA, Billing, Maintenance follow up for clients
- · Prepare shipment status reports for customers
- · Provide internal administrative support for client management
- · Provide on site assistance to field engineers/clients on equipment inventory reconciliation
- · Work with Cisco on special pricing and trade in deals, including DARTS, DSAs, CMTPs, and OIP's
- · Work with distribution and Cisco channels for sourcing equipment
- · Work with internal NEC Dallas Order management teams for ongoing customer support
Support Services - Service Solutions Specialist
NEC Corporation Of America, Inc.
Irving, TX
08.2005 - 05.2010
- In-depth knowledge of Software Assurance and quoting process
- Utilize FOCUS/InProvide to ensure entitlement and quote Software Assurance
- Extensive working relationship with end-users/clients and Account Managers
- Provide training for quoting tools, processes and provide backup for Software Assurance
- Focal point for Software Assurance problem resolution
- Document processes
- Provide feedback for process changes and documentation creation
- Manage maintenance renewals for voice products, Software Assurance and services for Northeast region
- Compose new customer maintenance contracts in coordination with Contracts department
- Process renewal information for maintenance continuance
- Enter commissions for Account Managers for maintenance contracts
- Ensure contracts database is updated each day
- Enter voice maintenance projects into database
- Provide support to customers with maintenance issues
- Assist Accounts Receivables in resolving collections issues
- Work with Billing department to credit customer invoices
- Utilize CRM Database to create warranty entitlements and new agreements
- Utilize PeopleSoft application to update status of voice projects and create PO Requests
- Utilize Microsoft Word and Excel to track voice maintenance renewals and contracts
Education
Tarrant County Community College
Fort Worth, TXSkills
- Account Management, Leadership, Training, Customer Satisfaction, Delegation, Multitasking, and Time Management
- SAP, Oracle, SalesForce, Big Machines, DOMS, IDD, ACT
Timeline
Sales Operations Senior Advisor / ARQ Quoting Team
Dell Technologies
02.2022 - Current
Renewals Sales Account Manager
Dell EMC
04.2015 - 02.2022
Inside Sales Coordinator
GDT
09.2014 - 04.2015
Inside Sales Account Manager /Sales Coordinator
NEC Corporation Of America, Inc.
05.2010 - 04.2014
Support Services - Service Solutions Specialist
NEC Corporation Of America, Inc.
08.2005 - 05.2010
Tarrant County Community College
Similar Profiles
Reventh Raj YataReventh Raj Yata
SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)
Ashish U HonnavarAshish U Honnavar
Advisor, Service Project/Program Manager at Dell International Services Ltd. / Dell TechnologiesAdvisor, Service Project/Program Manager at Dell International Services Ltd. / Dell Technologies
Taarun RajBhalanTaarun RajBhalan
Principal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International ServicesPrincipal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International Services
Anu VaidyanathanAnu Vaidyanathan
Project Manager at Norwin Technologies(Dell Technologies)Project Manager at Norwin Technologies(Dell Technologies)
Christine HartmanChristine Hartman
Apparel Associate at WalmartApparel Associate at Walmart