Lisa Gregoire
Loveland,CO
Summary
Dynamic professional with a strong foundation in problem-solving and a commitment to continuous learning, dedicated to driving team success and achieving outstanding results. Extensive experience in payment processing, financial reconciliation, and regulatory compliance, complemented by a proven track record of enhancing transaction accuracy and ensuring seamless financial operations. Skilled in applying industry standards and best practices within payment systems to advance organizational objectives. Ready to embrace new challenges and contribute effectively to organizational growth.
Overview
2026
2026
years of professional experience
Work History
Member Support Representative (Remote)
TTEC (USAA Federal Savings Bank)
- Verified IDs, prevented fraud, and supported digital banking access for USAA members.
- Handled sensitive security cases and escalations.
Electronic Funds Specialist
Alerus Financial
Property Manager
goHomePort
05.2024 - 05.2025
- Managed lease-up activities for RV storage facilities, ensuring high occupancy rates.
- Handled customer inquiries, contracts, rent collection, and credit card payments.
- Coordinated with contractors and repair companies to maintain facilities.
- Ensured compliance with company policies and state regulations.
Client Support Specialist II (Hybrid)
BillGO, Inc.
09.2023 - 03.2024
- Supported Bill Pay platform for financial institutions, troubleshooting payment issues.
- Processed stop-pays, researched transactions, and ensured regulatory compliance.
- Identified process vulnerabilities and recommended improvements.
- Delivered customer support via multiple channels with strong resolution focus.
Store Manager
Smoker Friendly
11.2015 - 11.2020
- Oversaw daily store operations, staff training, and financial accountability.
- Managed inventory, marketing, and customer satisfaction.
Education
Business Studies -
Bellevue University
12.2025
General Studies - undefined
Minnesota State University-Moorhead
01.2009
Jr. Accountancy Diploma - Accounting
Aaker’s Business College
01.1988
Skills
- Skilled in AS400 and Fed line integration
- Dispute resolution management
- Effective time management
- Meticulous attention to detail
- Strong organizational skills
- Electronic payment management
- Fraud risk assessment
- AML compliance expertise
- Expertise in transaction management
- Expert in client relationship management
- Aging report analysis
- Precise payment processing
Timeline
Property Manager
goHomePort
05.2024 - 05.2025
Client Support Specialist II (Hybrid)
BillGO, Inc.
09.2023 - 03.2024
Store Manager
Smoker Friendly
11.2015 - 11.2020
General Studies - undefined
Minnesota State University-Moorhead
Jr. Accountancy Diploma - Accounting
Aaker’s Business College
Member Support Representative (Remote)
TTEC (USAA Federal Savings Bank)
Electronic Funds Specialist
Alerus Financial
Business Studies -
Bellevue University