Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Software
Timeline
Hi, I’m

Lisa Grennan

Fort Worth,TX

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

24
years of professional experience

Work History

F X Well Fitness

Guest Relations Coordinator
10.2022 - Current

Job overview

  • Assisted guests with variety of services and local attraction information.
  • Created welcoming and comfortable environment for guests.
  • Facilitated and coordinated transportation services for guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Managed check-in and check-out procedures for guests.
  • Maintained accurate and up-to-date records of guest information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Directed guests and appointments to fitness consultants to increase membership enrollments.
  • Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Darden Restaurants, Olive Garden

Service Professional
07.2011 - 05.2020

Job overview

  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Developed and maintained positive relationships with customers to enhance service.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Developed customer service initiatives to improve performance and uplift satisfaction scores.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Interceded between employees during arguments and diffused tense situations.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
  • Cross-trained existing employees to maximize team agility and performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Oversaw food preparation and monitored safety protocols.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Coordinated with catering staff to deliver food services for special events and functions.

Missouri City Boxing

Personal Trainer
08.2008 - 02.2012

Job overview

  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Designed specific workout systems for individual clients based on performance ability.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Developed and implemented creative exercise programs to keep clients engaged and motivated.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Developed customized fitness plans for wide range of clients to expand services.
  • Developed and implemented fitness assessment system to evaluate progress of participants.
  • Educated participants on proper nutrition and healthy lifestyle habits.
  • Created comprehensive fitness programs tailored to needs and goals of each individual.
  • Demonstrated proper form and technique to prevent injury.
  • Promoted fitness classes to boost gym attendance.
  • Set up and broke down equipment before and after classes.

Liberty Tax Service

Tax Preparer
02.2008 - 05.2008

Job overview

  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Researched complex tax issues utilizing online resources and professional tax software.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Responded to inquiries from IRS and other tax authorities.
  • Utilized tax software to prepare returns and meet deadlines.
  • Researched tax implications for various deductions and credits.
  • Analyzed financial documents to accurately reflect client information on tax returns.
  • Assessed client tax situations to determine best filing options.
  • Facilitated communication between clients and tax authorities.

InterConnect Wiring

Quality Control Inspector
02.2001 - 12.2007

Job overview

  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Communicated with production team members about quality issues.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Weighed products prior to shipment to confirm accuracy.
  • Sampled products to verify compliance with standards
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
  • Repaired faults, reassembled products, and completed additional tests.
  • Examined products for imperfections and defects.
  • Operated and maintained testing equipment.
  • Followed safety protocols while handling hazardous materials.
  • Recorded inspection and test results on data sheets.
  • Monitored product quality at all stages of production process.
  • Completed and processed paperwork and reports outlining proper and improper operations.

Education

Temple College
Temple, TX

No Degree from Exercise Science

University Overview

Skills

  • Brand representation
  • Reservation Management
  • Exceptional communication
  • Sales Support
  • Complaint Handling
  • Upselling abilities
  • Concierge services
  • Payment Processing
  • Office Support
  • Reservation coordination
  • Event Planning
  • Customer Service
  • Social media networking
  • Problem-solving abilities
  • Problem-solving aptitude
  • Team Collaboration
  • Clear Communication
  • Reliability
  • Attention to Detail
  • Analytical Thinking
  • Teamwork and Collaboration
  • Continuous Improvement
  • Decision-Making
  • Professional Demeanor
  • Package Shipping
  • Self Motivation
  • Excellent Communication
  • Multitasking Abilities
  • Dining Recommendations
  • Event and Party Planning
  • Calendar and Scheduling Software
  • Professionalism
  • Interpersonal Skills
  • Team building
  • Item Pickup and Delivery
  • Time management abilities
  • Active Listening
  • Relationship Building
  • Organizational Skills
  • Adaptability and Flexibility
  • Vendor interaction
  • Sightseeing Tours
  • Written Communication
  • Training and mentoring
  • Task Prioritization

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leave401k matchHealthcare benefitsPersonal development programs4-day work weekCompany Culture
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

MICROSOFT WORD

EXCEL

Timeline

Guest Relations Coordinator
F X Well Fitness
10.2022 - Current
Service Professional
Darden Restaurants, Olive Garden
07.2011 - 05.2020
Personal Trainer
Missouri City Boxing
08.2008 - 02.2012
Tax Preparer
Liberty Tax Service
02.2008 - 05.2008
Quality Control Inspector
InterConnect Wiring
02.2001 - 12.2007
Temple College
No Degree from Exercise Science

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Lisa Grennan