Lisa Grigsby
Prichard,WV
Summary
Dynamic professional with a rich background in education, retail, and healthcare, notably at Wayne County Schools. Excelled in student engagement and classroom management, boosting literacy and digital skills. Demonstrated critical thinking in medical settings, enhancing patient care. Known for exceptional parent-teacher communication and fostering cooperative learning environments. Achieved significant improvements in customer and patient satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Teacher
Wayne County Schools
08.2021 - 06.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced literacy skills with targeted reading programs.
- Promoted digital literacy by integrating technology into curriculum.
- Created IEPs for special education students basing on observation, assessments and documentation provided by teachers and family.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Adapted teaching methods and materials to meet students' varying needs.
Sales Associate
Wal-Mart Supercenter
01.2016 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Medical Assistant
Huntington Internal Medicine Group
10.2008 - 12.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Liaised with patients and addressed inquiries, appointment requests, cancelling and rescheduling of appointments, documented no-show information and call backs for wait-lists.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Registered patients and completed associated paperwork for accurate records.
- Updated patient information and insurance details for accurate electronic medical records.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Communicated with office and other facility staff regarding patient referrals, appointments, results, and medical records.
- Acquired insurance authorizations for medications, office visits, referrals and procedures.
- Knowledge of medication terminology and abbreviations.
- Experience communicating with clinicians across multiple disciplines.
- Completing, processing information, and acquiring relevant medical documentation for patient transfers to medical facilities.
Education
Bachelor of Arts - Elementary Education
Marshall University
Huntington, WV05-2021
Associate of Applied Science - Medical Assisting
Huntington Junior College
Huntington, WV12.2002
Skills
- Classroom management
- Behavior management
- Elementary education
- Special education
- Patient registration
- Clinical documentation
- Medical terminology
- Appointment coordination
- Multitasking and organization
- Phone and email etiquette
- Insurance verification
- Insurance authorizations
Certification
- Elementary Education Certificate - West Virginia Department of Education.
- Special Education Certification - West Virginia Department of Education.
Hobbies and Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations.
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
- Photography
- PC building
- Cooking
Timeline
Teacher
Wayne County Schools
08.2021 - 06.2024
Sales Associate
Wal-Mart Supercenter
01.2016 - 04.2020
Medical Assistant
Huntington Internal Medicine Group
10.2008 - 12.2015
Bachelor of Arts - Elementary Education
Marshall University
Associate of Applied Science - Medical Assisting
Huntington Junior College
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