Lisa Grimmius
Slayton,MN
Summary
Strong leader and problem-solver dedicated to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Office Manager
Robert Gaalswyk Agency
10.2016 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
Store Manager
BeMobile Verizon
03.2014 - 10.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Tax Preparer Assistant
H&R Block
01.2011 - 03.2014
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Maintained compliance by adhering to current tax laws and regulations.
- Analyzed financial records to verify accuracy of tax returns.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Utilized tax software to prepare returns and meet deadlines.
- Calculated estimated tax payments for clients.
- Facilitated communication between clients and tax authorities.
Education
High School Diploma -
Murray County Central Secondary
Slayton, MN06.1997
Skills
- Vendor Management
- Strategic Planning
- Financial Management
- Organizational Skills
- Attention to Detail
- Problem Solving
- Client Relations
- Regulatory Compliance
- Project Coordination
- Performance Evaluation
- Office Administration
- Time Management
- Employee Training
- Document Management
- Inventory Control
- Decision Making
- Multitasking
- Customer Service
- Team Leadership
- Staff Management
- Data Entry
- Office Management
- Administrative Support
- Bookkeeping
- Team Supervision
- Supply Management
- Billing
- Employee Supervision
- Scheduling and Calendar Management
- Clear Oral/Written Communication
- Clerical Support
- Customer Relations
Certification
- Licensed Insurance Producer: 2016-present
Timeline
Licensed Office Manager
Robert Gaalswyk Agency
10.2016 - Current
Store Manager
BeMobile Verizon
03.2014 - 10.2016
Tax Preparer Assistant
H&R Block
01.2011 - 03.2014
High School Diploma -
Murray County Central Secondary
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