Lisa Groelly
Millinocket,ME
Summary
Hard working employee with customer service, dispatching, typing, multitasking, clear communication, and time management abilities. Skilled in working under pressure, and adapting to new situations and challenges.
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Overview
26
26
years of professional experience
Work History
DSP
Creative Ops
Millinocket, ME
03.2023 - Current
- Supporting engagement with the community by providing support in less congregate and more individualized settings as well as transportation.
- Using creative thinking for accommodations to help people with disabilities be more independent.
- Providing caregiving and support with activities of daily living, including medication administration, mobility assistance, wound care, and accessing food.
- Working with the people I support to advocate for rights and services such as accessing resources and opportunities in the community.
- Providing emotional support.
Merchandise Manager
Dollar Tree Distribution Center
Millinocket, ME
12.2018 - 05.2021
- Created seasonal and promotional displays to maximize sales and profits.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
- Provided ongoing training for staff members on how best to utilize merchandise resources.
- Placed prices and descriptive signage to enhance displays and promote items.
- Developed and implemented merchandise strategies to increase sales.
- Established guidelines for ordering, stocking, merchandising, displaying products, and maintaining visual standards of the store.
911 Operator
Charlotte County Sheriffs Office
Port Charlotte, FL
01.1998 - 11.1998
- Monitored radio frequencies for updates on emergency situations in progress or new incidents occurring within jurisdiction area.
- Assisted dispatchers with routing calls correctly when multiple operators were handling simultaneous emergencies.
- Coordinated with other agencies such as fire departments or ambulance services to provide efficient service delivery.
- Updated databases with relevant information related to recent incidents or events that occurred in assigned jurisdiction area.
- Assessed the urgency of each call and dispatched appropriate resources accordingly.
- Instructed callers on basic first aid techniques while waiting for paramedics to arrive.
- Received emergency calls from distressed individuals and provided immediate assistance.
- Maintained accurate records of all incoming calls, noting key details such as caller's name, location, and nature of the emergency.
- Provided support to callers by calming them down, providing instructions, and reassuring them of help.
Education
Some College (No Degree) - Phlebotomy
EMCC
Bangor, ME11-2022
High School Diploma -
Gloucester Jr. Sr. High
Gloucester City, NJ06-1990
Skills
- Basic Math
- Organizational Skills
- Dependable and Responsible
- Troubleshooting
- Communication
- Research
- Conflict Resolution
- Verbal Communication
- Problem-Solving
- Computer Skills
- MS Office
Affiliations
I love to spend time with my son, enter in special Olympics when possible, care for my mother, and learn all that I can by taking smaller college courses in my spare time.
References
References available upon request.
Timeline
DSP
Creative Ops
03.2023 - Current
Merchandise Manager
Dollar Tree Distribution Center
12.2018 - 05.2021
911 Operator
Charlotte County Sheriffs Office
01.1998 - 11.1998
Some College (No Degree) - Phlebotomy
EMCC
High School Diploma -
Gloucester Jr. Sr. High