Lisa Grohusky
Lawrence
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Valued for integrity, analytical thinking, and commitment to achieving results.
Overview
11
11
years of professional experience
Work History
Compliance Associate
Wainright Property Management
05.2023 - Current
- Maintain up-to-date knowledge of applicable laws and regulations.
- Respond to periodic compliance audits and reviews to identify areas of improvement.
- Maintain open lines of communication with onsite managers and owners.
- Maintain spreadsheets on over 30 properties for yearly recertification.
- Process applications to include backgrounds and third parties.
- Travel to properties as needed.
- Process changes in income or family disposition in accordance with HUD rules.
- Process move out's and serve 14/30's
- Serve eviction notices.
- Assist in the hiring of onsite managers.
- Coordinate with contractors.
Leasing Agent
Axiom Properties
10.2019 - 05.2023
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Kept meticulous records of correspondence between management and tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Used Yardi to keep record of financial transactions and rental applications.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Assist in managing maintenance, write up and close work orders.
- Assist in and oversee the make readies.
- Update events to calendars & whiteboard.
- General office upkeep & duties
Occupancy Manager
Smoky Hill Villa
12.2018 - 09.2019
- Manage onsite HUD housing operations
- Corresponded with property management company.
- Take applications
- Assist residents with the recertification process.
- Manage calls & emails.
- Organize and participate in social events & meals for residents.
- Create newsletter & calendar.
- Oversee maintenance, cleaning company & resident attendant.
Administrative Assistant
Earl Bryant
12.2016 - 02.2018
- Answered phones & set appointments.
- Liaison with service techs.
- Set up warranties and maintained residential & commercial service agreements.
- Assisted with installation & set up jobs.
- Received payments for invoices and goods sold onsite.
- Electronic invoicing & tax code.
- Maintained offices, kitchen & bathrooms to include laundering jobsite linens, dishes & making coffee.
- Business and office mailings.
Sales
Coach
05.2014 - 05.2015
- Open new inventory.
- Stocked shelves
- Set up displays.
- Greeted customers.
- Answered phones & customer service at the cash wrap.
- Checked out customers.
- Maintained knowledge of all the products, and assisted customers in shopping.
Education
High school or equivalent -
Piper High School
05.1990
Skills
- Fair Housing Regulations
- MS Office
- Invoicing
- Time management
- Multitasking
- Decision-making
- Yardi & Onesite
- Customer due diligence
- Vendor engagement
- Hiring and training
Awards
- Pacesetter Award
- Property of the Year
- Occupancy Award
Timeline
Compliance Associate
Wainright Property Management
05.2023 - Current
Leasing Agent
Axiom Properties
10.2019 - 05.2023
Occupancy Manager
Smoky Hill Villa
12.2018 - 09.2019
Administrative Assistant
Earl Bryant
12.2016 - 02.2018
Sales
Coach
05.2014 - 05.2015
High school or equivalent -
Piper High School
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