Olivia Martinez
Little Rock,Arkansas
Summary
Dynamic Customer Service/Sales Manager with proven success at Holiday Inn Presidential, adept at boosting sales revenue through innovative strategies and exceptional communication. Skilled in CRM software and complaint resolution, fostering strong client relationships and enhancing customer loyalty. Recognized for maintaining professionalism under pressure and delivering outstanding service.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
4
4
years of professional experience
Work History
Customer Service/Sales Manager
Holiday Inn Presidential/Comfort Suites
05.2020 - 05.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Documented and detailed calls and complaints using call center's CRM database.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Accomplished multiple tasks within established timeframes.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
Education
High School Diploma -
Chaska High School
Chaska, MN06-2016
Skills
- Verbal and written communication
- Motivational skills
- Positive and upbeat
- Salesforce
- Systems and software expertise
- Call center experience
- Professional telephone demeanor
- Scheduling
- Administrative support
- Multi-line phone talent
- Superb time management
- Excellent communication skills
- Complaint resolution
- Sales techniques
- Attention to detail
- Teamwork and collaboration
- CRM software proficiency
- Warm calling
- Empathy and patience
Languages
English
Native or Bilingual
Interests
- Interior Design
- Photography
Timeline
Customer Service/Sales Manager
Holiday Inn Presidential/Comfort Suites
05.2020 - 05.2024
High School Diploma -
Chaska High School
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