Microsoft Office
Lisa Guerrero
Owner Operator, Dispatcher, Human Resources Director
Clarksville,TN
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Owner Operator • Truck Driver, Dispatcher, Human Resources Director
Shake & Bake Transportation LLC
Clarksville, TN
05.2016 - Current
- Responsible for over 10 drivers which included all HR responsibilities, dispatching loads, and actively communicating with brokers, shippers, and receivers
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Maintaining accurate records according to FMCSA Federal regulations.
School Bus Driver • Driver
Taylor Motors
05.2013 - 05.2016
- Contributed to district-wide fuel efficiency initiatives by practicing mindful driving techniques and minimizing idle time
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations
- Provided positive environment for students during transportation, fostering respectful interactions and promoting good behavior
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes
Education
Bachelor of Science - Business Leadership
Bethel University
McKenzie, TN 01.2021 - 05.2024
Diploma - Medical Assistant
Penn Foster College
Scottsdale, Arizona 11.2023 - Current
High School Diploma -
Penn Foster High School
Scranton, PA 01.2022 - 05.2023
Skills
Decision-Making Skills
Patience
Interpersonal Skills
Human Resources
Business Management
Administrative Oversight
Regulatory Compliance
Budget Administration
Negotiation
Small business operations
Employee Training
Additional Information
My most recent job had serious demands in all forms of having to communicate clearly and be precise. I had to be extraordinarily precise in emails and verbal communication skills.
My role as Dispatcher gave me abilities in how to lead and delegate tasks. As a student at Bethel University, I have concentrated my degree on Business Management and that has added knowledge to how I have dealt with my drivers.
References
Available upon request.
Software
Outlook
TMS
Certification
Class A
Timeline
Diploma - Medical Assistant
Penn Foster College
11.2023 - Current
High School Diploma -
Penn Foster High School
01.2022 - 05.2023
Bachelor of Science - Business Leadership
Bethel University
01.2021 - 05.2024
Owner Operator • Truck Driver, Dispatcher, Human Resources Director
Shake & Bake Transportation LLC
05.2016 - Current
School Bus Driver • Driver
Taylor Motors
05.2013 - 05.2016