LISA GUERRERO
McAllen,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively supervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Courtesy Clerk
Sprouts Farmer Market
McAllen, Texas
05.2024 - Current
- Carried out special orders requested by customers promptly and efficiently.
- Maintained a neat and orderly work area at all times.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Call Center Representative
Senture
McAllen, USA
07.2022 - Current
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams
- Maintained high levels of professionalism while interacting with customers via phone or email
Customer Service Team Leader
Circle K
Mission, USA
11.2020 - 07.2022
- Scheduled, assigned, and monitored daily work activities of customer service team members
- Developed and maintained effective working relationships with customers, vendors, and other stakeholders
- Provided guidance to customer service representatives in resolving complex customer issues
- Performed daily opening and closing procedures for the register area
- Processed refunds and exchanges according to company policy
Education
High School Diploma -
Memorial High School
McAllen, TX06.2022
Biology
South Texas College
Mcallen, TXSkills
- Call Control
- Quality Assurance
- Customer Service
- Complaint resolution
- Product Upselling
- Payment Processing
- Cash Handling
- Cart returns
- Problem resolution
- Product knowledge
- Outgoing and friendly
- Upselling strategies
- Guest greeting
- Store cleaning
- Microsoft Word
- Benefit plan audits
Timeline
Courtesy Clerk
Sprouts Farmer Market
05.2024 - Current
Call Center Representative
Senture
07.2022 - Current
Customer Service Team Leader
Circle K
11.2020 - 07.2022
High School Diploma -
Memorial High School
Biology
South Texas College