Summary
Overview
Work History
Education
Skills
Timeline

Lisa Guillory

Vinton,LA

Summary

Proven track record in enhancing customer satisfaction and streamlining front desk operations at Cobblestone Inn & Suites. Skilled in conflict resolution and problem-solving, adept at maintaining confidentiality and fostering positive guest relations. Implemented process improvements, reducing equipment downtime by 20% at New Beginnings Treatment Center. Excel in team collaboration and efficient workflow management. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Professional and industrious Job Title bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support. Welcoming clerical professional with Number years of experience in Industry office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, Task and Task. Accurate when entering information in Software and keeping organized filing systems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Friendly Job Title with Number years of experience carrying out clerical and customer service tasks. Detailed and precise when entering Type data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Motivated Job Title offering valuable contributions in all facets of administrative activities derived from diverse, Number-year background. Recognized for exemplary time management, organization, prioritization and work ethic. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Cobblestone Inn & Suites
05.2023 - 07.2024
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collected Type payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.

Technician

New Beginnings Treatment Center
05.2020 - 05.2023
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
  • Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
  • Managed maintenance activities, supervised staff
  • Supervised group sessions
  • Worked with clients
  • Held group meetings with clients
  • Solved problems with clients in a efficient manner

Education

Bachelor Of Science/ Criminal Justice - Human Services

Colorado Technical University, Colorado Springs, CO

Diploma - Basic

Starks High School , Starks, LA
08.1989

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration
  • Scheduling
  • Verbal and written communication
  • File Organization
  • Hospitality services
  • Complex Problem-Solving
  • Issue handling
  • Confidentiality handling
  • Guest Relations
  • Conflict Management
  • Task Delegation
  • Attention to Detail
  • Problem-Solving
  • Customer and client relations
  • Courteous and Professional
  • Relationship Building
  • Visitor and Customer Relations
  • Greeting and Seating Clients
  • Conflict Resolution
  • Bank Deposits
  • Supply Ordering
  • Security awareness

Timeline

Front Desk Receptionist - Cobblestone Inn & Suites
05.2023 - 07.2024
Technician - New Beginnings Treatment Center
05.2020 - 05.2023
Colorado Technical University - Bachelor Of Science/ Criminal Justice , Human Services
Starks High School - Diploma , Basic
Lisa Guillory