Lisa Gunn
Colchester,VT
Summary
Adaptable professional with a strong work ethic and effective communication skills. Proactive in contributing to team success and aligning with organizational goals. Brings a positive attitude and humor to foster a collaborative work environment.
Overview
34
34
years of professional experience
Work History
AMI System Administrator
Green Mountain Power
Colchester, VT
01.2026 - Current
- Monitor AMI (Advanced Metering Infrastructure) tools for data flow, scheduled execution, and device health; triage and track issues to ensure system reliability.
- Validate meter data and ensure accuracy for billing and reporting.
- Collaborate with metering and customer accounting teams to resolve data or system issues, enhancing data integrity.
- Support system upgrades, migrations, and performance tuning to optimize system operations.
System Specialist
Green Mountain Power
Colchester, VT
01.2024 - 01.2026
- Promoted to manage system configurations and updates for operational efficiency, while performing Customer Accounting Specialist daily tasks.
- Analyzed system performance and identified improvement opportunities.
- Designed and implemented process enhancements and automations to optimize customer accounting operations.
- Acted as point of contact for Oracle MDM testing, contributing to CC&B and periodic rate testing while collaborating with outside counsel and Enterprise Team members.
Customer Accounting Specialist
Green Mountain Power
Colchester, VT
01.2010 - 01.2024
- Coordinated operational and system support for customer care, meter service, and AMI departments, ensuring high-quality service standards by delivering accurate and timely pre-billing data.
- Analyze network, meter and read data to identify and resolve issues to minimize customer impact.
- Database operations include monitoring, exception processing, validation, editing and estimation of meter data.
- Ran and analyzed reports within Fieldnet, UPA, Tableau BI, SQL Developer, CC&B, and MDM systems to identify exceptions and implement preemptive actions.
- Perform cancel/re-bill and consumption adjustments.
- Identified customers eligible for rate tariff changes and addressed inactive consumption accounts to recover lost revenue.
- Oversaw pre-bill team members to facilitate efficient workflow.
- Supported call center by handling overflow calls during high volume periods and storm outages.
Customer Accounting Payment Processor
Green Mountain Power
Colchester, VT
01.2007 - 01.2010
- Processed miscellaneous accounts receivables, including contractor payments, and posted payments with assigned accounting codes.
- Researched rejected items from lockbox operations and resolved discrepancies efficiently.
- Reconciled daily cash received and prepared bank deposits accurately.
- Ran and reconciled all pertinent cash reports to ensure financial accuracy.
- Managed returned checks and direct debits charged back to customer accounts with appropriate notifications.
- Processed refunds on closed accounts due to deposit adjustments or overpayments in a timely manner.
- Utilized Banner system, Oracle Financial, Word, and Excel for effective data processing.
Administrative Assistant
YWCA of Vermont/Camp Hochelaga
Colchester, VT
01.2006 - 01.2007
- Coordinated filing, data entry, and report generation for Camp Hochelaga registration and scholarship applications; processed incoming checks for deposit and credit card purchases; answered calls and emails, providing information or directing follow-up to appropriate staff and volunteers.
- Managed accounts receivable and supported financial accounting processes.
- Prepared bills for payment, allocated to correct chart of accounts, and compiled weekly financial documentation.
- Assisted with marketing plans and revised marketing materials.
Owner/Operator
Lifestyle Home Services
Essex Jct., VT
01.2000 - 01.2006
- Served Chittenden County area with residential cleaning, move in/move out cleanings, home staging for market readiness, house/pet sitting, and organizational and errand services.
- Managed all accounting and payroll functions.
- Participated in Coldwell Banker Hickok and Boardman Concierge referral program, connecting clients with essential services.
Marketing and Product Manager
Spot the Dog
South Hero, VT
01.1997 - 01.2004
- Developed and implemented marketing, pricing, and advertising strategies to enhance product visibility.
- Managed accounting and conducted market analysis to support strategic decision-making.
- Coordinated communications with overseas manufacturing to ensure quality control and optimize inventory levels.
Buyer
Vermont Pet Food and Supply
South Burlington, VT
01.1992 - 01.1997
- Oversaw purchasing, receiving, marketing, and pricing for retail and wholesale accessories at Vermont’s leading pet supply dealer, enhancing product availability and customer satisfaction.
- Coordinated orders with approximately one hundred vendors, ensuring timely delivery and optimal stock levels.
- Directed order fulfillment for sixty wholesale accounts, contributing to streamlined operations and improved client relationships.
- Attended national and regional industry trade shows.
References
Available upon request
Education
- Community College of Vermont 1999-2002
- University of Vermont 1991-1992
Affiliations
Participant in GMP Dragon Boat, Corporate Cup and VCM Relay Teams.
Coordinated United Way silent auction campaign for two years, raising money for our Vermont neighbors in need. Regularly volunteer with Green Mtn Athletic Association and Run Vermont as race support and logistics. Volunteered with Youth with a Mission on six-month overseas training and outreach to India and Thailand. Outreach activities included teaching conversational English, administrating basic medical care, street outreach to disadvantaged and at-risk youth as well as construction of rural orphanage office building.
Coordinated United Way silent auction campaign for two years, raising money for our Vermont neighbors in need. Regularly volunteer with Green Mtn Athletic Association and Run Vermont as race support and logistics. Volunteered with Youth with a Mission on six-month overseas training and outreach to India and Thailand. Outreach activities included teaching conversational English, administrating basic medical care, street outreach to disadvantaged and at-risk youth as well as construction of rural orphanage office building.
Timeline
AMI System Administrator
Green Mountain Power
01.2026 - Current
System Specialist
Green Mountain Power
01.2024 - 01.2026
Customer Accounting Specialist
Green Mountain Power
01.2010 - 01.2024
Customer Accounting Payment Processor
Green Mountain Power
01.2007 - 01.2010
Administrative Assistant
YWCA of Vermont/Camp Hochelaga
01.2006 - 01.2007
Owner/Operator
Lifestyle Home Services
01.2000 - 01.2006
Marketing and Product Manager
Spot the Dog
01.1997 - 01.2004
Buyer
Vermont Pet Food and Supply
01.1992 - 01.1997