Lisa Guy
Summary
Well rounded business professional with over 10 years administrative experience with over 5+ years of Human Resources support, with a proven track record of exceptional communication, and decision making skills, with respect to conflict resolution, and office management. Extensive experience assisting with employee on-boarding, payroll processing, and talent acquisition.
Overview
15
15
years of professional experience
1
1
Certification
Work History
E911 Dispatcher
Gwinnett County Police Department
02.2021 - 12.2021
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Senior Court Office Assistant
NEW YORK STATE COURTS
09.2016 - 12.2019
- Responsible for administrative work of considerable responsibility and complexity
- Responsible for obedience of legal and judicial ethics including confidentiality
- Attend/participate in Initial Appearances, Pre-trials, Trials, Good Cause Hearings, Motion Hearings, etc.)
- Maintain, keep and update Court files manually and via computer software
- Prepare all correspondence and pleadings
- Maintain court calendar.
- Processed workflows related to specific areas of court processes.
- Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
Human Resource Assistant
SIMON PROPERTY GROUP
01.2010 - 01.2016
- Coordinate conference calls, schedule meetings, manage calendars, and schedule all necessary travel arrangements
- Maintained records of all employee files and sensitive information with respect to payroll and benefits
- Maintains documentation, recruiting and on boarding, training, assist with payroll
- Assisted in providing training and instruction to the staff as to the proper method of handling office administration.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Payroll Administrator
UNITED BUSINESS MEDIA
01.2008 - 01.2010
- Assists with the preparation and processing of semi-monthly payroll for a quickly growing company currently at about 100 employees; review and ensure accuracy of approved timesheets; track and deduct all garnishments and other special payroll deductions
- Assist with the coordination efforts between payroll, human resources, and other departments to ensure proper flow and maintenance of employee data (including preparation/distribution of detailed reports, e.g., overtime, leave balances, head count, SCA H&W, and retirement contribution reports)
- Sets up new employee and ensures employee information is complete and accurate
- Ensure the integrity of the Employee Master File by entering and reviewing the information contained within the module against the Employee Setup Sheets.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Appraisal Specialist
AMERICAN HOME MORTGAGE
01.2007 - 01.2008
- Review and analyze the most difficult appraisal issues as they relate to underwriting multifamily insured loans and recommend solutions
- Organize major projects into separate taskswhich may be accomplished by others, coordinate conclusions and present them to the supervisor team leader
- Prepare training presentations and other instructional material for appraisal and valuation issues as they relate to HUD's mortgage insurance programs as well as conduct training programs for HUD personnel, contractors, and other program participants.
Education
American Real Estate School -
NYS REAL ESTATE LICENSE
12.2002
Virginia State University -
COLLEGE OF NATURAL AND HEALTH SCIENCES
12.1988
Skills
- Emergency Medical Instruction
- Emergency Assessment
- Works Well Under Pressure
- Critical Thinking
Certification
New York State Notary Public
Skills
Peoplesoft, HRIS, PayChex, Capterra, Word, Excel, Access, Publisher, Powerpoint, PROFESSIONAL
Timeline
E911 Dispatcher
Gwinnett County Police Department
02.2021 - 12.2021
Senior Court Office Assistant
NEW YORK STATE COURTS
09.2016 - 12.2019
Human Resource Assistant
SIMON PROPERTY GROUP
01.2010 - 01.2016
Payroll Administrator
UNITED BUSINESS MEDIA
01.2008 - 01.2010
Appraisal Specialist
AMERICAN HOME MORTGAGE
01.2007 - 01.2008
American Real Estate School -
NYS REAL ESTATE LICENSE
Virginia State University -
COLLEGE OF NATURAL AND HEALTH SCIENCES
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