Lisa Guzzi
Lake Worth,FL
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Reliable and hardworking leading bartender that works autonomously or in teams to serve over hundreds customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Motivated, service-oriented Bartender with over 27 years high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Creative with developing new mixology recipes. Reputable Bartender with flair for creating exciting and on-trend cocktails. Talented at developing world-class cocktail list and bar program. Recognized for creating innovative and attractive drink menus.
Overview
21
21
years of professional experience
Work History
Hospitality/Food and Beverage /Leading Bartender
Big Time Group
West Palm Beach, FL
02.2006 - 10.2019
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer and cocktails for patrons.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Balanced daily registers and generated sales reports for management.
- Completed regular bar inventories and daily requisition sheets.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Upsold customers from shelf to premium brands to help boost sales.
- Cleansed glasses with sanitizing solution after each use.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Head Bartender
Rodney Mayo / Scott Freilach
Lake Worth, FL
02.1999 - 10.2006
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Introduced new seasonal and special events menu items to successfully increase monthly sales.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Collected and organized daily till totals and tips.
- Ensured that all liquor laws were followed during service hours.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Education
Associate of Arts - Business / Psychology
Palm Beach Junior College/ FSU
06-1989
Skills
- Payment Processing
- Food Running
- Suggestive Selling
- Beverage Preparation
- Health Codes Compliance
- Food Preparation
- Wine and Liquor Expertise
- Outstanding Customer Service
- Professional Appearance
- Handling Difficult Customers
- Responsible Alcohol Service
- Bar Service Preparation
- Customer Service
- Creative Mixology
- Extensive Spirits Knowledge
Timeline
Hospitality/Food and Beverage /Leading Bartender
Big Time Group
02.2006 - 10.2019
Head Bartender
Rodney Mayo / Scott Freilach
02.1999 - 10.2006
Associate of Arts - Business / Psychology
Palm Beach Junior College/ FSU
Similar Profiles
Cyreil James RespitoCyreil James Respito
Dispatcher at BIG TIME MANAGEMENT INC. (24 Hours Group)Dispatcher at BIG TIME MANAGEMENT INC. (24 Hours Group)
Brian KleineBrian Kleine
Order Picker at Big Time ProductsOrder Picker at Big Time Products
Haley MckinneyHaley Mckinney
Head Chef at Big TimeHead Chef at Big Time