Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Hackney

Walker,WV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Customer Service Cashier

JCPenney
Charleston, WV
08.2017 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Provided backup at key times such as breaks and being entrusted with the key to the money drawer

Office Administrator

ABM Parking Services
Charleston, WV
04.2012 - Current
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Delivered clerical support by handling range of routine and special requirements.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Reconciled account files and produced monthly reports to keep Facilties Manager informed about office operations.
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
  • Assisted with coordination and hosting of company events.
  • Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
  • Transcribed meeting minutes for recordkeeping and submitted to senior management.

Education

No Degree - Information Technology

Marshall University
Huntington, WV

High School Diploma -

Calhoun County High School
Grantsville, WV
05.1990

Skills

  • Cash Handling
  • Customer Relations
  • Product Scanning
  • Call Response and Transfer
  • Customer Transactions
  • Cleaning and Sanitizing
  • Problem Solving
  • Policies and Procedures
  • Employee Training
  • Credits and Refunds

Timeline

Customer Service Cashier

JCPenney
08.2017 - Current

Office Administrator

ABM Parking Services
04.2012 - Current

No Degree - Information Technology

Marshall University

High School Diploma -

Calhoun County High School

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Lisa Hackney