Lisa Hampl
Galena,OH
Summary
Financial professional with demonstrated controls, audit, quality assurance and underwriting acumen. Skilled in critical thinking, leadership and process improvement.
Overview
1
1
Certification
Work History
Control Manager, Vice President
JPMorgan Chase - Consumer & Community Banking (CCB)
2023 - 2024
- Ensured that controls were appropriately designed and operated effectively to reduce financial loss, regulatory exposure and reputational risk.
- Influenced business practices and standards.
- Facilitated accurate, complete and timely action plan closures.
Reviewer-in-Charge, Vice President
JPMorgan Chase - Consumer Credit Review (Audit)
2016 - 2023
- Planned and executed periodic credit reviews for portfolios within CCB and Asset & Wealth Management (AWM). Expertise included: Home Lending Originations, Customer Assistance, and AWM Mortgage.
- Responsible for: stakeholder communications, training and leading the testing team to ensure accurate testing of underwriting execution and effectiveness of the credit management process, identifying themes and issues, and timely delivery of a rated report.
- Collaborated with Audit Central Technology to advance monitoring, consistency and reporting within the department system of record. Oversaw user acceptance testing and team training of improvements.
Quality Assurance (QA) Manager, Vice President
JPMorgan Chase - Home Lending Customer Assistance
2011 - 2016
- Managed a team of 30 who performed servicing and underwriting QA testing of retention and non-retention options including: modifications, repayment plans, forbearance and short sales.
- Performed gap analysis to ensure testing complied with investor requirements.
- Developed and maintained key performance metrics, prepared monthly reporting, and presented report findings and trending factors to executive management.
Senior Underwriter
JPMorgan Chase - CCB Home Lending
2009 - 2011
- Conventional and Federal Housing Administration (FHA) underwriter exhibiting Chase overlay expertise.
- Loan quality excellence with zero critical errors and zero first/early payment defaults.
- The Hope for Homeowners (H4H) pilot underwriter responsible for representing the Underwriting department during internal pilot design and program approval with the U.S. Department of Housing and Urban Development. Trained all H4H underwriters to program and process guidelines.
Team Leader/Underwriter III
National City Bank (NKA PNC Bank)
2000 - 2009
- Supervisor of mortgage operations team whose functions included: file set up, processing, underwriting and closing.
- Conventional, FHA, Veterans Affairs and Portfolio underwriter via Fannie Mae Desktop Underwriter, Freddie Mac Loan Prospector and traditional underwriting methods.
Branch Manager
GE Capital Mortgage Insurance
1996 - 1999
- Manager of risk and compliance underwriting staff.
- Ensured quality of the insurance portfolio via skilled risk-based underwriting with branch continually providing exemplary loss ratios.
Education
J.D. -
Capital Law School
1995
Bachelor of Science - Applied Communication
Franklin University
1991
Skills
Trained Mediator
Columbus City Attorney Night Prosecutor Program 1995 - 1996
Certification
Licensed to Practice Law 1996 (Registration Status Inactive 2025)
Timeline
Control Manager, Vice President
JPMorgan Chase - Consumer & Community Banking (CCB)
2023 - 2024
Reviewer-in-Charge, Vice President
JPMorgan Chase - Consumer Credit Review (Audit)
2016 - 2023
Quality Assurance (QA) Manager, Vice President
JPMorgan Chase - Home Lending Customer Assistance
2011 - 2016
Senior Underwriter
JPMorgan Chase - CCB Home Lending
2009 - 2011
Team Leader/Underwriter III
National City Bank (NKA PNC Bank)
2000 - 2009
Branch Manager
GE Capital Mortgage Insurance
1996 - 1999
J.D. -
Capital Law School
Bachelor of Science - Applied Communication
Franklin University