Lisa Hand
Assistant Community Manager
Carthage,NC
Summary
Hands-on Assistant Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Assistant Community Manager promoting exemplary talents in customer service, policies and procedures'.
Overview
5
5
years of professional experience
Work History
Assistant Community Manager
CAS, Pinehurst
02.2021 - Current
- Received and processed resident payments, and updated system accounts with latest information.
- Met with residents to gather information and develop effective solutions.
- Coordinated with human resources department to handle payroll and personnel databases.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Inspected buildings and common areas regularly to identify repairs needing immediate attention.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Addressed and resolved homeowner complaints and inquiries, maintaining high satisfaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Aided upper-level leaders by completing budgets and reports for executive action planning.
- Implemented property management systems to support community and expertly handle diverse needs.
- Fielded inquiries from potential community members about property and community offerings.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Evaluated property conditions and recommended improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
ARB Administrator/Receptionist Administrator
CAS, Pinehurst
09.2018 - Current
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to homeowners.
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collected, arranged, and input information into database system.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Associate of Applied Science - Medical Office Administration
Sandhills Community College
Pinehurst, NC 05.2001 -
Associate of Applied Science - Human Services/Substance Abuse
Sandhills Community College
Pinehurst, NC 05.2001 -
Skills
Payment Processing
Timeline
Assistant Community Manager
CAS, Pinehurst
02.2021 - Current
ARB Administrator/Receptionist Administrator
CAS, Pinehurst
09.2018 - Current
Associate of Applied Science - Medical Office Administration
Sandhills Community College
05.2001 -
Associate of Applied Science - Human Services/Substance Abuse
Sandhills Community College
05.2001 -