Lisa Hand
Assistant Community Manager
Carthage,NC
Summary
Hands-on Assistant Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Assistant Community Manager promoting exemplary talents in customer service, policies and procedures'.
Overview
5
5
years of professional experience
Work History
Assistant Community Manager
CAS, Pinehurst
02.2021 - Current
- Received and processed resident payments, and updated system accounts with latest information.
- Met with residents to gather information and develop effective solutions.
- Coordinated with human resources department to handle payroll and personnel databases.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Inspected buildings and common areas regularly to identify repairs needing immediate attention.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Addressed and resolved homeowner complaints and inquiries, maintaining high satisfaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Aided upper-level leaders by completing budgets and reports for executive action planning.
- Implemented property management systems to support community and expertly handle diverse needs.
- Fielded inquiries from potential community members about property and community offerings.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Evaluated property conditions and recommended improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
ARB Administrator/Receptionist Administrator
CAS, Pinehurst
09.2018 - Current
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to homeowners.
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collected, arranged, and input information into database system.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Associate of Applied Science - Medical Office Administration
Sandhills Community College
Pinehurst, NC 05.2001 -
Associate of Applied Science - Human Services/Substance Abuse
Sandhills Community College
Pinehurst, NC 05.2001 -
Skills
Payment Processing
Records and Database Administration
Knowledgeable in Proptia
Expertise in FrontSteps
Website Management
Client Service and Support
Proficient in Microsoft
Conflict Handling
Administrative Abilities
Team Training
Administrative Support
Resident Relations
Vendor Management
Customer Support
Community Engagement
Online Advertising
Timeline
Assistant Community Manager
CAS, Pinehurst
02.2021 - Current
ARB Administrator/Receptionist Administrator
CAS, Pinehurst
09.2018 - Current
Associate of Applied Science - Medical Office Administration
Sandhills Community College
05.2001 -
Associate of Applied Science - Human Services/Substance Abuse
Sandhills Community College
05.2001 -