Lisa Hannigan
Mount Prospect,IL
Summary
Seasoned team leader with Multi years in team management. Strong focus on client satisfaction and retention. Adept in team management, sales growth and operational efficiency. Excellent in project planning and relationship building. Demonstrated ability to quickly adapt, leading teams to success in high pressure environments. Known for outstanding communication and problem resolution skills.
Overview
34
34
years of professional experience
Work History
Assistant Store Manager
Ulta Beauty Inc.
06.2023 - 05.2024
- Mentored junior team members and managed employee relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored performance metrics to ensure successful completion of projects.
- Collaborated with team members to identify areas of improvement in the customer experience.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Actively recruited and trained qualified professionals for all store positions.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Retail Sales Manager
Ulta Beauty Inc.
10.2022 - 06.2023
- Developed strategies to increase sales and profitability.
- Managed staffing schedules, for up to and over thirty employees at one time. interviewed potential employees, and provided training for new hires.
- Organized and facilitated vendor meetings to ensure successful execution of all events.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Supervised cashiers in handling transactions accurately and efficiently.
- Assisted in developing visual displays for stores according to corporate guidelines.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
General Store Manager
Pharmaca Integrative Pharmacy Inc
10.2017 - 09.2022
- Prepared monthly reports on sales figures, expenses, profits.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
Cosmetics Department Manager
Aarons Apothecary
02.2011 - 10.2017
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed annual goals for each department based on market trends and competitor analysis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Developed relationships with vendors to secure better prices and payment terms.
- Increased customer satisfaction by providing personalized consultations and product recommendations.
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
Cosmetics Director
Parkway
06.1990 - 06.2011
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning processes for the organization.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Managed inventory control systems to track stock levels, deliveries and related information.
- Maintained updated knowledge through continuing education and advanced training.
Education
Cosmetology
Pivot Point Academy
Arlington HeightsSkills
- Staff Management
- Policy Development
- Customer Service
- Office Management
- Scheduling and calendar management
- Staff Training
- Payroll and budgeting
- Event Coordination
- Workflow Planning
- Compliance Monitoring
Timeline
Assistant Store Manager
Ulta Beauty Inc.
06.2023 - 05.2024
Retail Sales Manager
Ulta Beauty Inc.
10.2022 - 06.2023
General Store Manager
Pharmaca Integrative Pharmacy Inc
10.2017 - 09.2022
Cosmetics Department Manager
Aarons Apothecary
02.2011 - 10.2017
Cosmetics Director
Parkway
06.1990 - 06.2011
Cosmetology
Pivot Point Academy