Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lisa Hardin

Senoia,Georgia

Summary

Accomplished Line Leader at Amazon, renowned for elevating production quality and efficiency. Expert in team management and manufacturing processes, I spearheaded initiatives that significantly reduced waste and enhanced employee performance. My leadership is marked by a keen focus on customer satisfaction and cost reduction, achieving notable improvements in productivity and operational excellence.

Overview

13
13
years of professional experience

Work History

Line Leader

Amazon
05.2021 - 12.2024
  • Monitored product quality to achieve superior quality reputation.
  • Assisted in training new employees and implementing procedural changes.
  • Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
  • Provided and promoted solutions to eliminate reoccurring problems.
  • Conducted ongoing evaluations of employee performance, identifying areas for growth and providing support as needed.
  • Developed performance metrics to monitor progress towards goals, allowing for data-driven decision making within the team.
  • Assessed processes and production lines for proper setup per instructions and procedures.

Packer Associate

Hello Fresh
03.2020 - 05.2021
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Collaborated with team members to ensure timely completion of daily packing tasks.
  • Inspected items for defects and damage.
  • Operated shrink wrap, banding and other wrapping machines.
  • Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
  • Increased customer satisfaction with properly packaged items, ensuring secure delivery and minimal returns.
  • Maintained clean and safe work environment, adhering to company safety regulations and policies.
  • Contributed to warehouse organization by keeping packing area tidy and free from clutter.
  • Reduced product damage rates by carefully handling items during the packing process.
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Communicated effectively with supervisors regarding any issues or concerns related to the packing process.
  • Placed items into bags, boxes or other containers.
  • Loaded and unloaded items from production line.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.

Manager

SUBWAY®Restaurants
04.2012 - 08.2015
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved safety procedures to create safe working conditions for workers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established team priorities, maintained schedules and monitored performance.

Education

High School Diploma -

East Coweta High
Sharpsburg, GA
05.1998

Skills

  • Employee training
  • Team management
  • Troubleshooting
  • Production scheduling
  • Packaging
  • Staff motivation
  • Customer focus
  • Cost reduction
  • Waste elimination
  • Materials handling
  • Safety procedures
  • Manufacturing processes
  • Heavy lifting

Accomplishments

  • Documented and resolved Issue which led to Results.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Timeline

Line Leader

Amazon
05.2021 - 12.2024

Packer Associate

Hello Fresh
03.2020 - 05.2021

Manager

SUBWAY®Restaurants
04.2012 - 08.2015

High School Diploma -

East Coweta High

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