Overview
Work History
Education
Skills
Summary
Referrence available upon request
Timeline
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Lisa Harlan

Lisa Harlan

Mckinney,Texas

Overview

26
26
years of professional experience

Work History

Store Manager

Pier 1
Craig Dr McKinney, Texas
08.2015 - Current
  • Managed staff of 19 sales associates, 3 team leaders and 1 assistant manager.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Scheduled and led weekly store meetings for all employees.
  • Increased conversion from 23 % TO 30% in less than 1 year,
  • Promoted 2 sales associated to team leaders



Store Manager, Dual Store Manager,Trainer

J. Jill
NorthPark Center, Dallas Texas
07.2006 - 08.2015
  • Dual store manager for 2 different locations increased metrics from -7 % to +8 % on plan, home store also made plan during this time.
  • Regional trainer for new Store Managers, trained 14 new store mangers for the region
  •  Awarded Reach Manager winner for being top 10 mangers in the company 2011
  • Top in company in UPT, DPT, Conversion, and Credit card goals
  • Managed staff of 16 sales associates including 1 co-manager and 2 assistant managers, 2 team leaders
  • Generated repeat business through exceptional customer service
  • Managed one of the top volume stores in the company Finished #1 in the company for 2011
  •   Picked to be Visual lead in new store openings

Store Manager, Dual Manager

Cold Water Creek
Dallas, TX
10.2005 - 07.2006
  • Dual manager for several months over the Stonebriar and Fire Wheel store .
  • Interviewed job candidates and made staffing decisions.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Trained and developed new associates on POS system and key sales tactics.

Training Store Manager (City Manager Orlando)

Casual Corner
, Destin and Orlando FL
09.1998 - 09.2005
  • Promoted to Training Store Manager, trained all levels of store teams for the region.
  • Promoted to city manager, responsible for operations of 3 separate locations,improved metrics and payroll in all 3 stores.
  • Managed staff of 18 sales associates , 3 assistant managers and 2 team leaders
  • Trained, promoted several managers to the next leadership level
  • Provided an elevated customer experience to generate loyal clientele.
  • Conducted weekly visits with Store Manager to discuss interior visual displays, including store window presentation.

Education

Associate of Science - Business

Northwestern State University
Natchitoches, LA

Skills

  • Excellent customer service skills
  • Personnel development
  • Customer relations
  • Merchandising
  • Goal-oriented
  • Detail-oriented
  • Personnel development
  • Strategic thinker
  • Store displays
  • Staff training and development
  • Customer-oriented
  • Opening and closing procedures

Summary

Resourceful Manager offering a history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Referrence available upon request

.

Timeline

Store Manager

Pier 1
08.2015 - Current

Store Manager, Dual Store Manager,Trainer

J. Jill
07.2006 - 08.2015

Store Manager, Dual Manager

Cold Water Creek
10.2005 - 07.2006

Training Store Manager (City Manager Orlando)

Casual Corner
09.1998 - 09.2005

Associate of Science - Business

Northwestern State University

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Lisa Harlan