Lisa Harms
Winchester
Summary
Dynamic leader with extensive experience at Lowe's Home Centers, LLC, excelling in operations monitoring and customer experience. Spearheaded initiatives that maximized profitability and enhanced team performance through effective training and conflict resolution. Proven track record in inventory management and P&L management, achieving significant improvements in store profitability and employee development.
Overview
21
21
years of professional experience
Work History
Store Manager
Lowe's Home Centers, LLC
04.2009 - 02.2024
- Responsible for overseeing all aspects of the daily business, including sales, customer service, associate management and development, inventory control, visual merchandising and overall store profitability, ensuring first in class customer experience while implementing company policies and standards, while maintaining clean, safe and in stock store.
- Responsible for delivering on top line sales while maximizing profitability by analyzing sales trends, managing expenses and conducting root cause analysis to improve bottom line profitability.
- Recruit, hire, train, develop a high performing team of people leaders and associates, while providing continuous feedback and holding myself and others accountable for delivering results.
- Implement and maintain physical security measures to prevent theft, both internally and externally.
- Develop strong working relationships with loss prevention teams on various levels to identify and deter external theft to include ORC groups that are causing significant financial impact across multiple stores, districts and regions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Store manager is the gate keeper of achieving inventory shrink numbers as a percent to sales.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Responsible for recruiting, hiring and developing a high performing leadership team that can deliver on the companies initiatives.
Operations Manager
Lowe's Home Centers, LLC
04.2007 - 04.2009
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Assistant Store Manager
Lowe's Home Centers, LLC
08.2003 - 04.2007
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
No Degree - General Studies
University of Montevallo
Montevallo, ALSkills
- Operations monitoring
- Customer experience
- Problem-solving
- Employee relations and conflict resolution
- Staff training
- Time management
- Planning and implementation
- MS office
- Inventory management
- Teamwork and collaboration
- Root-cause analysis
- P&L management
Timeline
Store Manager
Lowe's Home Centers, LLC
04.2009 - 02.2024
Operations Manager
Lowe's Home Centers, LLC
04.2007 - 04.2009
Assistant Store Manager
Lowe's Home Centers, LLC
08.2003 - 04.2007
No Degree - General Studies
University of Montevallo
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