LISA HARRIS
Office Manager
Dallas,TX
Summary
Productive Front Office Manager with excellent skills in customer service, office management, staff scheduling and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
4
4
years of post-secondary education
20
20
years of professional experience
Work History
Nursing Administrator
Garland Behavioral Hospital
Garland, TX
10.2018 - Current
- Motivated and supervised 65 mental health technicians in delivering quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Provided comprehensive data on patient care, hospital procedures and nursing best practices.
Supply Chain Manager
Garland Behavioral Hospital
Garland, TX
10.2018 - Current
- Forecasted requirements and set reorder points to maintain optimal levels.
- Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
- Purchased, organized and distributed supplies for maintenance activities and personnel use.
- Handled maintenance reports for orders requested and completed.
- Evaluated back stock and returned extra, sealed and salvageable goods to designated locations.
- Optimized supply chain infrastructure by assessing and initiating targeted changes to reduce operating costs by 20%.
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
Staff Scheduler
Garland Behavioral Hosptial
Garland, TX
10.2018 - Current
- Established scheduling system from Excel spreadsheet to Ability WFM for entire hospital.
- Assigned, directed, and scheduled nursing staff for daily shifts and meetings.
- Ensured units are correctly staffed to maintain appropriate ratios.
- Set schedules for 135 staff by planning and designating shifts and hours.
Mental Health Technician Supervisor
Garland Behavioral Hospital
Garland, TX
10.2018 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Performed monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures for 65 techs.
- Established monthly meetings to communicate team performance goals and results.
- Led employee relations through effective communication, coaching, training and development.
Mental Health Technician
Garland Behavioral Hospital
Garland, TX
02.2015 - Current
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Assisted and counseled 20 patients daily
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes
Psychiatric Nursing Assistant
Terrell State Hospital
Terrell, TX
05.2013 - 02.2015
- Referenced patient care plan to feed, bathe, dress, take vital signs and promote other individualized care while maintaining patient comfort and dignity.
- Helped residents achieve highest practical physical, mental and psychosocial well-being through individualized attention.
- Maintained best-in-class standards for individualized care in 21-bed unit by continuously checking in with patients and families and quickly providing care
Education
High School Diploma -
North Grenville District High School
Kemptville, ON 09.1982 - 06.1986
Skills
Policy and procedure modification
undefinedAccomplishments
- Employee of the Year 2019
- Overhauled scheduling system from Excel Worksheet to ShiftHound online scheduling
Timeline
Nursing Administrator
Garland Behavioral Hospital
10.2018 - Current
Supply Chain Manager
Garland Behavioral Hospital
10.2018 - Current
Staff Scheduler
Garland Behavioral Hosptial
10.2018 - Current
Mental Health Technician Supervisor
Garland Behavioral Hospital
10.2018 - Current
Mental Health Technician
Garland Behavioral Hospital
02.2015 - Current
Psychiatric Nursing Assistant
Terrell State Hospital
05.2013 - 02.2015
High School Diploma -
North Grenville District High School
09.1982 - 06.1986
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