Lisa Harris
West Monroe,LA
Summary
Over the last 20 years I have focused on customer relations. I would like to find employment, with a stable growing company, where I can apply the skills I possess and can learn new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Cosmetologist
Delta Salon
01.2021 - Current
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Developed loyal following of clients by providing high-quality services.
Bartender/Server
Logan’s Roadhouse
12.2019 - 12.2023
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Labor Hand
WoodChuck Tree Service
01.2012 - 01.2017
- Enhanced team productivity by maintaining a clean and safe work environment at all times.
- Supported skilled laborers in completing tasks efficiently, leading to timely project completion.
- Reduced equipment downtime by performing regular maintenance checks and minor repairs.
- Expedited material delivery by loading, unloading, and transporting supplies using appropriate equipment.
- Simplified communication between workers and supervisors by acting as a reliable liaison for conveying important information.
- Demonstrated versatility in supporting multiple trades, allowing seamless adaptation to changing job site requirements.
- Applied problem-solving skills to identify potential issues before they escalated, minimizing disruptions to project timelines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed instructions and safety protocols while operating machinery and equipment.
- Operated forklifts and boom lifts to complete various tasks.
- Inspected tools and equipment to maintain safety and efficiency.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Moved and cleared debris from work sites to dispose of in designated areas.
Floor Manager
Willie's Duck Diner
03.2015 - 06.2016
- Supervisor: Linda Wolff - 318-807- DUCK
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Established strong vendor relationships to negotiate favorable pricing terms and delivery schedules.
- Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Conducted regular performance reviews for team members, setting clear expectations and providing career development guidance.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Managed store inventory and stock levels to maintain availability of products.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Loan Office customer relations
Time Finance
03.2008 - 08.2009
- Supervisor: Tonie Kelly
- Implemented new strategies for improving customer service, resulting in increased loyalty and repeat business.
- Managed a high volume of inbound calls, efficiently responding to customer inquiries and resolving issues.
- Maintained detailed records of customer interactions, tracking trends and identifying opportunities for process improvements.
- Participated in cross-functional teams tasked with improving organizational performance through better alignment between sales, marketing, operations, and customer service functions.
- Streamlined collection processes for increased efficiency, resulting in a higher success rate of collecting outstanding debts.
- Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
- Improved cash flow by prioritizing high-risk accounts and negotiating mutually beneficial payment plans.
- Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
- Conducted credit reviews for current clients to determine appropriate risk levels and adjust credit limits as necessary.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Contacted customers to discuss late payments and options for remitting amounts due.
Education
No Degree - Cosmetology
Cloyds Beauty School #1
West Monroe, LA12.2020
GED - General Studies -
Adult Learning Center
Monroe, LA01.2005
Skills
- Customer communications
- Typing
- Phone etiquette
- Balancing daily receipts
- Making deposits
- Petty Cash
- Filing
- Balance Sheets
- Account Reconciliation
- Finance
- Teamwork Abilities
- Attention to Detail
References
- Shelby Crawford Perkins, 318-224-3878
- Tamra Coleman, 318-557-7767
- Brandon Penna 318-805-5098
Timeline
Cosmetologist
Delta Salon
01.2021 - Current
Bartender/Server
Logan’s Roadhouse
12.2019 - 12.2023
Floor Manager
Willie's Duck Diner
03.2015 - 06.2016
Labor Hand
WoodChuck Tree Service
01.2012 - 01.2017
Loan Office customer relations
Time Finance
03.2008 - 08.2009
No Degree - Cosmetology
Cloyds Beauty School #1
GED - General Studies -
Adult Learning Center