Lisa Harris
Currently Enrolled At Spokane Community College
Spokane,WA
Summary
Over 18 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Courier
FedEx
Spokane , WA
10.2002 - 04.2022
- Exceptional Customer Service:
Provided exceptional customer service at every interaction.
Addressed customer inquiries promptly and professionally.
Resolved issues quickly, maintaining professional demeanor.
Adherence to Policies and Safety Procedures:
Strictly followed company policies, transportation laws, and safety procedures.
Conducted regular vehicle inspections and maintenance checks for safety and compliance.
Accurate Record Keeping and Use of Technology:
Maintained accurate records of deliveries, pickups, vehicle maintenance, and customer interactions.
Utilized company software for updating tracking information and completing daily reports.
Ensured data integrity and timely operational insights.
Problem-Solving and Flexibility:
Demonstrated strong problem-solving skills in navigating unexpected challenges like traffic delays and package discrepancies.
Maintained resourceful and positive attitude in resolving customer issues.
Adapted to varying workloads and schedules, showing flexibility.
Committed to meeting company goals despite changing circumstances.
Operational Efficiency:
Coordinated schedules with dispatchers to minimize downtime between assignments.
Developed strong relationships with clients, ensuring repeat business.
Utilized GPS technology for precise navigation and optimized route planning.
Enhanced customer satisfaction through timely deliveries and professional communication.
Compliance and Safety:
Ensured compliance with company policies through accurate records of pickups, deliveries, and vehicle maintenance.
Adhered to all traffic laws for safe transportation of goods.
Handled sensitive documents securely, maintaining confidentiality and protecting client information.
Inventory and Workflow Management:
Tracked packages using barcode scanners for updated shipment statuses.
Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
Performed pre-shift vehicle checks to ensure correct and safe operating order.
Communication and Interpersonal Skills:
Developed strong interpersonal skills through professional interactions with dispatchers, upper management, and peers.
Logged delivery information in tracking systems for real-time delivery status.
Verified package information for accuracy and completeness.
Utilized communication devices for real-time updates with dispatch.
Time Management and Delivery Execution:
Managed delivery schedules and prioritized based on urgency.
Completed daily delivery assignments within strict time constraints, ensuring consistent service quality.
Package Handler
UPS
Oakland, CA
01.1995 - 06.2001
- Upheld security measures by screening packages according to established protocols and reporting any suspicious items promptly.
- Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed verbal and written instructions to properly move and ship products.
- Assembled, sealed, and loaded packages into correct trucks.
- Loaded package containers onto forklifts and transported into packaging areas.
- Used hand-held scanners and physical logs to accurately track item movements.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Proved successful working within tight deadlines and fast-paced environment.
- Followed safety regulations to maintain safe work environment.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Verified documentation and condition of freight to assure quality standards were achieved.
Education
No Degree - Computer And Information Sciences
Spokane Community College
Spokane, WA 05.2001 -
Bachelor of Arts - Liberal Arts And Sciences
California State University - East Bay
Hayward, CA 05.2001 -
Skills
Attention to Detail
Timeline
Courier
FedEx
10.2002 - 04.2022
No Degree - Computer And Information Sciences
Spokane Community College
05.2001 -
Bachelor of Arts - Liberal Arts And Sciences
California State University - East Bay
05.2001 -
Package Handler
UPS
01.1995 - 06.2001