Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Harris

Clarksville,TN

Summary

I am a well-trained customer service expert and manager with twenty-six years of experience. Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

AH Companies/Aisin World Corporation
08.2024 - 12.2024
  • Order Entry
  • Virtual Filing
  • Run various reports
  • Answer phone calls, assist customers with inquiries, and track shipments
  • Send/respond to customer e-mails.
  • Microsoft Office/Excel
  • Outlook
  • Resolved customer inquiries through effective communication, ensuring high satisfaction levels.
  • Collaborated with cross-functional teams to streamline service processes and enhance efficiency.
  • Managed escalated issues, employing problem-solving skills to achieve timely resolutions and maintain client trust.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

General Manager

Little Caesars
01.2024 - 05.2024
  • Directed daily operations to enhance efficiency and meet organizational goals.
  • Implemented strategic initiatives that improved team performance and service quality.
  • Analyzed market trends to identify growth opportunities and optimize resource allocation.
  • Facilitated cross-departmental collaboration to streamline processes and enhance communication.
  • Developed training programs to elevate staff skills and drive employee engagement.
  • Oversaw budgeting and financial planning, ensuring alignment with company objectives.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.

Returns Support Coordinator

Saks Fifth Avenue
06.2021 - 01.2024
  • Oversee a group/pod of processors and assist with any issues that may arise.
  • Process customer returns and issue credit back to the customer’s accounts.
  • Assist Customer Service with E-mails from customers.
  • Utilize daily, Microsoft Excel, Word, and WordPerfect
  • Issued refunds on a Point-of-Sale system

Customer Service Specialist

Ingram Content Group
07.2019 - 04.2020
  • Placed orders and processed damage claims for customers.
  • Utilized the Upstart system to answer and log inbound and outbound calls.
  • Assisted with solving errors for orders as needed.
  • Tracked shipments and provided credits for customer orders.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Implemented process improvements to enhance service delivery and customer satisfaction.
  • Analyzed customer feedback to identify trends and drive enhancement initiatives.
  • Collaborated with cross-functional teams to optimize workflows and resolve escalated issues.
  • Managed complex customer accounts, ensuring accurate order processing and timely follow-up.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Shipping Clerk and Shipping Department Trainer

Ingram Content Group
04.2015 - 07.2019
  • Trained all newly hired employees in the shipping department.
  • Lifted and stored packages daily.
  • Investigated and packed boxes for shipment daily.

Education

GED -

Cohn Adult High School
Nashville, TN
05-2004

Associate of Science - Business Administration And Management

DeVry University
07-2026

Skills

  • Team leadership
  • Call center management
  • Accounting process professional
  • Operations management specialist
  • Competent in using Microsoft Office Suite
  • Proficient in Oracle applications
  • Efficient email organization
  • Experienced in utilizing OneNote for team collaboration
  • Skilled in facilitating teamwork using Microsoft Teams
  • ServSafe certified in food protection

Certification

I am ServSafe certified until September of this year. I have no issues retaking the test and being recertified.

Timeline

Customer Service Representative

AH Companies/Aisin World Corporation
08.2024 - 12.2024

General Manager

Little Caesars
01.2024 - 05.2024

Returns Support Coordinator

Saks Fifth Avenue
06.2021 - 01.2024

Customer Service Specialist

Ingram Content Group
07.2019 - 04.2020

Shipping Clerk and Shipping Department Trainer

Ingram Content Group
04.2015 - 07.2019

GED -

Cohn Adult High School

Associate of Science - Business Administration And Management

DeVry University

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