Summary
Overview
Work History
Skills
Timeline
Generic

Lisa Harris

Bourbonnais,IL

Summary

Ready to bring my skills and efficiency from previous experience of past positions in office environment, administrative duties and quality control.

Overview

31
31
years of professional experience

Work History

Receptionist

4 Paws Pet Clinic
08.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected Type payments, processed transactions and updated relevant records.

Parts Department Manager

Randazzo's Gallery Collision Center
04.2022 - 09.2022
  • Order parts for vehicle repairs
  • Check in and receive parts when they arrive
  • Label parts and store parts in proper areas
  • Mirror match parts to each job, make sure all parts for jobs go on carts for Techs
  • Organized parts department
  • Inventory parts on premises
  • Process invoices
  • Process returns
  • Process credit memos
  • Monitor back ordered parts
  • Make calls for parts ETA, credits waiting to be received
  • Answer and direct phone calls to correct department

Recording Secretary

Crown Union Secretary
04.2021 - 04.2022
  • Updated documents such as municipal codes and city charters.
  • Supported municipal elections by preparing and distributing ballots, training election officers and tabulating results.
  • Assisted in budget prep, expenditure review and budget administration.
  • Performed routine data entry or document management.

Quality Control Technician

Crown Cork
02.2014 - 04.2022
  • Mathematical and graph reading skills
  • Ability to use and read guages
  • Good reading and writing skills
  • Knowledge of can operations
  • Ability to judge quality of can
  • Ability to maintain quality of can
  • Good vision and good color comparison abilities
  • Ability to work safely and maintain good safety procedures
  • Ability to maintain an excellent absenteeism and tardiness required
  • Ability to communicate effectively with co-workers and Supervisors
  • Ability to perform basic computer operations
  • Ability to troubleshoot computers when needed
  • Lead Trainer on any new perspective employees’ to the Department

Administrative Asst

Huot Oil
09.1999 - 09.2013
  • Ability to assistant the CEO of Company
  • Ability to provide customer service with incoming calls and direct them appropriately
  • Accounts payable and receivable
  • Ability to maintain and excellent absenteeism and tardiness required
  • Ability to communicate effectively with co-workers and Supervisors
  • Ability to perform basic computer operations
  • Ability to troubleshoot computers when needed
  • Trainer on any new perspective employees’
  • Inventory control for supplies for Corp
  • Office and 13 locations to the Company

Payroll / A/R

United Way of Kankakee Co
07.1997 - 09.1999
  • Process payroll weekly
  • Send in payroll taxes quarterly
  • Accounts receivable and payable
  • Campaign preparation
  • Meeting minutes
  • Annual Campaign celebrations
  • Volunteer training

Dental Receptionist

Robert Fox, Bourbonnais
06.1997 - 07.1999
  • Schedule patients
  • Pulling files, prepping for next scheduled day
  • Answering phones
  • Collecting payment on accounts
  • Greeting patients, checking patients in

Dental Assistant

Dr. Martell
02.1994 - 06.1997
  • X-Rays
  • Assist Dentist with patients
  • Cleaned rooms and sanitized after every patient
  • Sanitized instruments
  • Attended Dental Conventions
  • Charted patient files 2

Skills

  • Ability to work in multitasking duties
  • Ability to meet deadlines
  • Ability to operate various processing software programs and basic computer operations
  • Ability to communicate effectively
  • Strengths
  • Disciplined
  • Patient
  • Easy learner
  • Pleasant personality
  • Microsoft Office
  • Inventory Management
  • Accurate Documentation
  • Staff Training
  • Customer Relations

Timeline

Receptionist

4 Paws Pet Clinic
08.2023 - Current

Parts Department Manager

Randazzo's Gallery Collision Center
04.2022 - 09.2022

Recording Secretary

Crown Union Secretary
04.2021 - 04.2022

Quality Control Technician

Crown Cork
02.2014 - 04.2022

Administrative Asst

Huot Oil
09.1999 - 09.2013

Payroll / A/R

United Way of Kankakee Co
07.1997 - 09.1999

Dental Receptionist

Robert Fox, Bourbonnais
06.1997 - 07.1999

Dental Assistant

Dr. Martell
02.1994 - 06.1997

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Lisa Harris