Lisa Harrison
Professional Sales & Customer Service Manager
Lakeland,FL
Summary
Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
14
14
years of professional experience
Work History
Hospice Caregiver
Self Employed Services
11.2023 - Current
- Supported grieving families by offering listening ear, compassion and kindness.
- Moved patients carefully into different positions to promote better body alignment and comfort.
- Organized bereavement mailings for surviving family members after the death of a hospice patient.
- Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
- Provided emotional support for patients and their families during difficult times.
Assistant Manager
T.K.O. Sports & Graphic's
01.2022 - 11.2023
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Office Manager for Real Estate Office
Bullfrog & Dog Realty
06.2018 - 01.2022
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained confidential records relating to personnel matters.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Medical Transportation Specialist
Southeastrans
01.2014 - 04.2018
- Managed patient transportation requests and provided accurate information to clients.
- Adhered strictly to all safety protocols while operating company vehicle including wearing seatbelts at all times when driving.
- Assisted drivers in navigating routes from pick-up locations to destinations using GPS technology.
- Scheduled trips for multiple patients based on availability of resources such as vehicles, drivers, and other personnel needed for the trip.
- Established effective communication systems between drivers and dispatchers ensuring timely arrival at pick-up points and destinations.
- Ensured compliance with federal, state, and local regulations regarding the transport of passengers requiring special medical attention or equipment.
- Responded quickly to emergency calls for medical transportation services when necessary.
- Prepared documentation related to patient transports including manifests, driver logs, incident reports.
- Performed basic first aid procedures when necessary during transit times if an emergency situation arises.
Real Estate Agent
Keller Williams
05.2010 - 01.2015
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Maintained current and accurate CRM database of prospective customers.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Attended industry events such as conventions and seminars.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Liaised between sellers and buyers for profitable and efficient sales.
- Reviewed legal documents, such as purchase agreements and disclosures, with clients.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Utilized MLS system for property searches and data entry.
- Drafted contracts, purchase agreements, closing statements and leases.
- Scheduled and attended weekly appointments with clients.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Assisted buyers in finding suitable homes or investments.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
Education
Some College (No Degree) - Life Health & Annuities License
EXCEL Solutions
Some College (No Degree) - Real Estate & Real Estate Law
GMAC Real Estate
High School Diploma -
Imbler High
Skills
Account Management
Schedule Coordination
Information Security
Call Center Operations
Talent Development
Training and mentoring
Quality Assurance
Handling Escalations
One Call Resolution
Call Monitoring
Audit Support
Workflow Management
Service Delivery Optimization
Teamwork and Collaboration
Program Organization
Information Management
Strong Work Ethic
Calendar coordination
Documentation And Reporting
Interpersonal Relationships
Staff Coordination
Project Scheduling
Calendar Management
Data Entry
Payroll Processing
Customer engagement and support
Timesheet Management
Problem-Solving
Process Improvement
Applicant Interviews
Office Administration
Information Protection
Travel Arrangements
Telephone Etiquette
Performance Improvement
Staffing assignments
Service Scheduling
Superb active listening abilities
Customer Relationship Management
Time management skills
Office Management
Travel Coordination
Administrative Support
Production Scheduling
Patient Engagement
Patient Care
Compassionate Care
Meal Preparation
Hygiene maintenance
Timeline
Hospice Caregiver
Self Employed Services
11.2023 - Current
Assistant Manager
T.K.O. Sports & Graphic's
01.2022 - 11.2023
Office Manager for Real Estate Office
Bullfrog & Dog Realty
06.2018 - 01.2022
Medical Transportation Specialist
Southeastrans
01.2014 - 04.2018
Real Estate Agent
Keller Williams
05.2010 - 01.2015
Some College (No Degree) - Life Health & Annuities License
EXCEL Solutions
Some College (No Degree) - Real Estate & Real Estate Law
GMAC Real Estate
High School Diploma -
Imbler High