Lisa Hartley
Cottonwood,CA
Summary
Dedicated Office Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
11
11
years of professional experience
Work History
Office Assistant
Safeguard Wilgus Fire Protection
04.2022 - Current
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Verified accuracy of business records by consistently updating customer information.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Handled client correspondence and tracked records to foster office efficiency.
- Informed and supported business leaders through consistent communication and administrative support duties.
Medical Receptionist
Shasta Community Health
12.2016 - 08.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Enhanced office productivity by handling high volume of callers per day.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Referred and screened patients to make best use of resources.
Production/Administrative Assistant
Key Technology
12.2014 - 10.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Call Center Representative
Shasta Community Health Center
10.2013 - 10.2014
- Adhered to company policies to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of patient issues.
- Answered average of 90 calls, and addressing patients inquiries,
Medical Front Office Receptionist/Billing Clerk
Paradise Medical Group
12.2011 - 05.2012
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Enhanced office productivity by handling high volume of callers per day.
- Completed patient referrals to other medical specialists.
Medical Office Assistant
Ampla Health
10.2008 - 06.2011
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Education
No Degree - General Ed
West Valley High School
Cottonwood, CAGED -
Career Academy
Redding, CA06.2006
Skills
- Organizing and Categorizing
- Payment Processing
- Scheduling Meetings
- Opening and Closing Procedures
- Payroll Processing
- Prioritizing Work
- Issue Resolution
- Microsoft Office
- QuickBooks
- Data Entry
- Verbal and Written Communication
- Records Management Software
- Customer Service
- Medical Records Management
Timeline
Office Assistant
Safeguard Wilgus Fire Protection
04.2022 - Current
Medical Receptionist
Shasta Community Health
12.2016 - 08.2021
Production/Administrative Assistant
Key Technology
12.2014 - 10.2016
Call Center Representative
Shasta Community Health Center
10.2013 - 10.2014
Medical Front Office Receptionist/Billing Clerk
Paradise Medical Group
12.2011 - 05.2012
Medical Office Assistant
Ampla Health
10.2008 - 06.2011
No Degree - General Ed
West Valley High School
GED -
Career Academy
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