Summary

Overview

Work History

Education

Skills

Timeline

Lisa Harvey-Green

Jacksonville,FL

Summary

Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. With a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.

Overview

years of professional experience

Work History

Travel Agent /Customer Service Representative

Arise (work from home)

Jacksonville, FL

06.2015 - Current

Conducted research on new destinations and attractions which may be attractive to potential travelers.
Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
Processed payments from clients via cash or credit cards.
Suggested additional services such as car rentals or activities that would enhance a customer's trip.
Ensured that all promotional materials were properly displayed in their designated areas.
Processed orders accurately and efficiently using a POS system.
Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
Attended staff meetings to discuss new products or changes in store policy or procedure.
Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
Provided excellent customer service to clients in person and over the phone.

Sales Manager

Navy Federal Credit Union

Jacksonville, FLORIDA

09.2018 - 06.2021

Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Developed and implemented sales strategies to increase market share.
Maintained accurate records of all transactions between customers and company representatives.
Monitored team progress towards achieving milestones set forth in project plans.
Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
Ensured compliance with applicable laws and regulations related to operations.
Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
Spearheaded the adoption of new technologies, streamlining operations and enhancing capabilities.
Addressed customer concerns with suitable solutions.
Connected with clients and developed strategies to achieve sales and customer service goals.

Customer Account Specialist

Mercy General Hospital

Atlanta, GA

11.2006 - 06.2011

Adhered to company policies when handling confidential client information.
Collaborated with other departments on special projects as required.
Verified account details by contacting customers directly via telephone or email.
Answered incoming phone calls and provided assistance to callers in a professional manner.
Responded to inquiries from internal departments such as admitting office, financial clearance, clinical staff.
Monitored the registration process to ensure that all required forms were completed and signed.
Reviewed and verified patient registration information for accuracy.
Assisted in resolving issues related to insurance coverage, billing, and coding.
Provided customer service to patients by answering inquiries regarding hospital services, policies, and procedures.
Accessed patient charts to collect, abstract and extrapolate patient data.

Customer Service Executive

ADT Security