LISA HARWERTH-GREENE
RAYMORE
Summary
Quality Assurance/Control professional bringing wealth of experience in maintaining high standards and driving results. Adept at developing and executing quality assurance initiatives that align with organizational goals. Known for fostering collaborative team environments and adapting to shifting priorities to meet objectives. Expertise includes process optimization and regulatory compliance, coupled with results-driven mindset.
Overview
18
18
years of professional experience
1
1
Certification
Work History
REGIONAL QA/QC/CMX MANAGER – MISO
AES CLEAN ENERGY
02.2024 - Current
- Established and track quality department goals and objectives.
- Determined quality department standards, practices, and procedures. Produced Standard Operating Procedures and Quality Manual.
- Conduct thorough remote and on-site audits for compliance with industry codes and standards, contractual requirements, and specifications ensuring the integrity of production processes.
- Analyze production data to identify trends to improve quality improvement strategies.
- Participate in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Use Procore to produce reports regarding daily production quality, nonconformance of products or processes and quality trends.
- Implement data-driven decision-making strategies, enabling more accurate identification of trends and areas for improvement.
- Developed, implemented, and maintain a lessons learned process to support continuous improvement initiatives.
- Streamlined project deliverables process, creating a more efficient and manageable means for the transfer of turnover books.
- Spearhead root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Create quality control checklists to standardize inspection procedures across multiple defined features of work.
SITE QUALITY MANAGER
BORREGO SOLAR
06.2021 - 12.2023
- Adhere to all legal, safety and health standards
- Develop site-specific quality control plans in line with contractual requirements, codes/standards, and industry best practices
- Ensure compliance of site-specific quality assurance management program and quality control plans
- Provide guidance and assist operations in the implementation of corporate QMS and company management initiatives
- Provide supervision, training, development, and performance management of direct reports
- Collaborate with project team on material, installation, and project documentation requirements to ensure compliance
- Manage RFI and Document Control processes
- Manage and archive quality documentation and participate in internal and external quality audits
- Provide observations, take measurements and perform tests at various stages according to quality control plan
- Ensure required inspections and 3rd party tests are performed, received, and reviewed in a timely manner to prevent ongoing deficiencies and/or rework
- Examine/inspect field conditions and identify problems, inaccuracies and cost-saving measures that arise or that may be encountered
- Liaise with project team, client, suppliers, and subcontractors on quality concerns
- Work with field staff to identify and issue Quality Alerts, notices of nonconformance, and corrective actions
- Work closely with project team in development and management of the 'punch list'
- Write and implement new rework procedures to standardize processes and streamline workflow
- Lead RCA and Lessons Learned sessions and prepare report(s) and presentation(s)
- Support continuous improvement efforts and monitor change management effects associated with implementation of improvements
- Prepare Monthly Quality Reports
FIELD QUALITY MANAGER
WANZEK CONSTRUCTION, INC.
04.2019 - 04.2021
- Improve quality processes for increased efficiency and effectiveness
- Update quality control standards, methods and procedures to meet compliance requirements
- Follow quality standards and procedures to minimize errors and maximize customer satisfaction
- Mentor and encourage employees to strive for excellence while fostering professional growth
- Manage and archived quality documentation and participated in internal and external quality audits
- Provide observations, take measurements and perform tests at various stages according to quality control plan
- Evaluate quality problems and perform assessments to identify and resolve issues
- Collaborate with contract representatives and oversaw quality control implementations and reporting
- Work closely with project team in development and management of the 'punch list'
- Increase customer satisfaction through adherence to all quality standards and customer requirements
- Use critical thinking to break down problems, evaluate solutions and make decisions
PROJECT COORDINATOR
BLACK & VEATCH, INC
12.2006 - 04.2019
- Gathered requirements for ongoing projects and organized details for management use
- Collaborated with project team members to determine internal client needs
- Prepared Project Execution Plan, Deliverables List, and Status Reports
- Developed project-based processes and procedures for internal and external clients in alignment with business objectives
- Monitored projects from inception to closeout to ensure quality standards are followed and maintained
- Reviewed all project close-out documents for compliance prior to submission to client
- Performed project record retention as outlined in corporate guidelines
- Developed corporate to site drawing control process to improve timeliness and collaboration
- Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation
Education
BACHELOR OF ARTS - HUMAN RESOURCES/ BUSINESS ADMINISTRATION
Avila University
Kansas City, MO05.2015
Skills
- Operational improvements
- ISO9001 Standards
- Bluebeam/Adobe Professional
- Quality Management
- Statistical analysis
- Records Management
- Staff Training and development
- Problem-solving Abilities
- Team leadership
- Goal setting
- Documentation and reporting
Certification
- OSHA Certified
- First Aid Certification
- CPR/AED Certification
- NFPA 70-E
Timeline
REGIONAL QA/QC/CMX MANAGER – MISO
AES CLEAN ENERGY
02.2024 - Current
SITE QUALITY MANAGER
BORREGO SOLAR
06.2021 - 12.2023
FIELD QUALITY MANAGER
WANZEK CONSTRUCTION, INC.
04.2019 - 04.2021
PROJECT COORDINATOR
BLACK & VEATCH, INC
12.2006 - 04.2019
- OSHA Certified
- First Aid Certification
- CPR/AED Certification
- NFPA 70-E
BACHELOR OF ARTS - HUMAN RESOURCES/ BUSINESS ADMINISTRATION
Avila University
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