Summary
Overview
Work History
Education
Skills
Timeline
Generic

LISA HASHEM

Coatesville,PA

Summary

ADDITIONAL SKILLS

Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities.

Excellent communicator and problem-solver dedicated to streamlining operations to promote organizational efficiency.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

35
35
years of professional experience

Work History

Accounting Support Specialist

Jefferys & Associates
11.2022 - Current
  • Prepare federal and state income tax returns for individuals, businesses, trusts, estates and non-profits
  • Bank reconciliations and financial statements using Quickbooks

Founding Partner

Opportunity Knox, LLC
02.2021 - Current
  • Federally designated real estate investment company providing rehabilitation to blighted properties
  • Revitalizing communities with fully renovated rental housing options
  • Analyzed industry trends and tracked competitor activities to inform decision making
  • Managed financial, operational and supply chain to optimize business performance

Managing Partner

The Craft House
01.2015 - 05.2022
  • Established and implemented business procedures and process improvements
  • Managed restaurant scheduling, foodservice and customer service
  • Processed bi-weekly payroll and filed all payroll tax withholdings
  • Managed business licenses compliances, sales tax filings, monthly financial statements and tax return preparations
  • Developed and executed marketing strategies, sales promotions and menu planning
  • Audited kitchen and front of house to guarantee cost-effectiveness of restaurant

DISPATCHER

John Rock Inc,
04.2013 - 11.2014
  • Directed dispatching, routing and tracking of 40 fleet vehicles
  • Received new orders, prepared documentation and assigned personnel
  • Responsible for scheduling, hours of service compliance and training new fleet employees
  • Coordinated installation and set up of Omnitracs hours of service compliance system in all trucks
  • Training drivers in Pennsylvania and Virginia on Omnitracs system
  • Work with production team to ensure high level of customer service and minimal down time with trucking fleet
  • Working with outside vendors and sawmills for backhauls to maximize fuel efficiency
  • Daily invoicing to customers; confirming current market pricing

Dispatcher

A.J. Blosenski, Inc
08.2010 - 04.2013
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls
  • Directed dispatching, routing and tracking of 50 fleet vehicles
  • Process credit card payments
  • Assisted Customer Service Manager with orders and special customer requests
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands

General Manager of Food Service

JPP INC
02.1994 - 07.2006
  • Developed and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Prepared weekly schedules and assigned tasks for a staff of 25 to optimize customer satisfaction and smooth operations
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Controlled labor hours and inventory costs through hands-on management and proactive changes
  • Formulated and implemented marketing strategies to increase sales and customer loyalty

CLIENT SERVICES REPRESENTATIVE

The Vanguard Group
06.1993 - 06.1994
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Investigated and resolved customer inquiries and complaints quickly
  • Responded proactively and positively to rapid change
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Managed over 100 calls per day. Overtime was required during tax season to handle a higher call volume
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

ASSISTANT BRANCH MANAGER

PNC Bank
04.1989 - 06.1993
  • Supervised team of 8 branch employees and made recommendations regarding performance evaluations
  • Trained and developed new team members in alignment with branch service standards and objectives
  • Responsible for opening checking/savings/CD/loan accounts
  • Auditing branch cash, ATM machine and deposit issues
  • Managed vault cash (up to $300,000) and monitored ATM status
  • Conducted training and branch conversions of 10 newly-acquired bank branches to new PNC standards

Education

A.A. Degree - Business Administration

IMMACULATA COLLEGE
Immaculata, PA
05.1994

B.A. Degree - Accounting

IMMACULATA COLLEGE
Immaculata, PA
05.1996

PA Medical Billing & Coding Certificate -

DELAWARE COUNTY COMMUNITY
Media, PA
05.2007

Skills

  • Calm and Professional Under Pressure
  • Excellent organizational skills
  • Issue and Complaint Resolution
  • Administrative and Office Support
  • Business Services Support
  • Intuit QuickBooks
  • Tax Preparation
  • Microsoft Office
  • Marketing Strategies
  • Product and Service Knowledge

Timeline

Accounting Support Specialist

Jefferys & Associates
11.2022 - Current

Founding Partner

Opportunity Knox, LLC
02.2021 - Current

Managing Partner

The Craft House
01.2015 - 05.2022

DISPATCHER

John Rock Inc,
04.2013 - 11.2014

Dispatcher

A.J. Blosenski, Inc
08.2010 - 04.2013

General Manager of Food Service

JPP INC
02.1994 - 07.2006

CLIENT SERVICES REPRESENTATIVE

The Vanguard Group
06.1993 - 06.1994

ASSISTANT BRANCH MANAGER

PNC Bank
04.1989 - 06.1993

A.A. Degree - Business Administration

IMMACULATA COLLEGE

B.A. Degree - Accounting

IMMACULATA COLLEGE

PA Medical Billing & Coding Certificate -

DELAWARE COUNTY COMMUNITY

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