Lisa Hathaway
Fort Wayne,IN
Summary
Detail-oriented support professional with experience in loan document control and patient office coordination. Handles records, scheduling, intake forms, and database entry with accuracy while maintaining confidentiality, meeting deadlines, and delivering courteous customer service in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Support Team Member
Parkview Health
Fort Wayne, IN
09.2025 - Current
- Coordinate patient scheduling, check-ins and payments for copays.
- Manage patient scheduling and confirmation calls for appointments to enhance clinic efficiency.
- Process patient intake forms and maintain accurate medical records for compliance.
- Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provide compassionate customer service, creating a welcome atmosphere for patients and their families.
- Ensured cleanliness and organization of workspaces to enhance productivity.
- Maintain positive working relationships with fellow staff and management.
Collateral Notes Clerk and Loan Shipper
Hallmark Home Mortgage-NMLS#53441
Fort Wayne, IN
03.2015 - 08.2025
- Reviewed and processed loan documents, ensuring completeness of required paperwork to facilitate timely approvals.
- Packaged collateral documents for secure shipping and labeled all items correctly.
- Delivered closing packages and collateral documents electronically, meeting strict deadlines to support smooth transaction processes.
- Verified accuracy of signed documents, ensuring correct names, dates, and notary sections to uphold compliance standards.
- Sorted, scanned, and handled high volumes of confidential paperwork while keeping copies clear and readable.
- Entered loan payments and check details into system records.
- Welcomed visitors at front desk, provided assistance and information, and answered questions.
Transcriptionist
Community Hospitals of Williams County
Bryan, OH
Front desk receptionist
Dr Mattar/Hicksville Hospital
Harlan, IN
Server, Bartender, Manager
Hickory Hills Golf Course and Restaurant
Education
High School Diploma - General studies
Tinora High School
Defiance, OHSkills
- Information security and compliance
- Document management
- Database administration
- Multitasking efficiency
- Time prioritization
- Patient scheduling
- HIPAA compliance
- Document verification
- Closing package preparation
- Front desk operations
- Electronic filing systems
- Customer service excellence
- Attention to detail
- Time management
- Effective communication
- Document proofreading
- Team collaboration
- Task prioritization
- Active listening
- Teamwork and cooperation
- Telephone and email etiquette
Timeline
Support Team Member
Parkview Health
09.2025 - Current
Collateral Notes Clerk and Loan Shipper
Hallmark Home Mortgage-NMLS#53441
03.2015 - 08.2025
Transcriptionist
Community Hospitals of Williams County
Front desk receptionist
Dr Mattar/Hicksville Hospital
Server, Bartender, Manager
Hickory Hills Golf Course and Restaurant
High School Diploma - General studies
Tinora High School